Reports to: Manheim Campus Pastor
Hours Commitment: Full-time (40-45 hours per week) with regular weekend responsibilities
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.
Special Skills:
Strong people and conflict resolution skillsStrong oral and written communication skillsStrong organizational and time management skillsStrong computer skills with the ability to learn appropriate software skillsAbility to maintain absolute confidentiality in handling office and volunteer matters
Primary Responsibilities:
Set the pace for a world-class level of hospitality and customer service locallyBuild and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularlyCreate excellent, inviting, and warm environmentsVision cast constantlyAssist with location-specific responsibilities as designed by the Campus PastorAdministrative duties as assignedLead and give oversight to the Attendee Onboarding ProcessGive oversight to the following Guest Experience Volunteer Teams:Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.Office and Administration teamSpecial Events teamsCafé and Retail
Be a good steward of time:
Hours per week include Weekend Gatherings.Be a part of the local team, necessary meetings, and campus-wide ministry responsibilities and initiatives. Attend Central Meetings, Guest Experience meetings, and others as scheduled.
Personal Qualifications:
Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable. Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.Shows a desire to grow, develop, and mature, both spiritually and professionally.Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Evaluation: The Manheim Guest Experience Director will meet regularly with the Manheim Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
