Operations Specialist : ALX Ventures

Do you thrive on creating structure, improving workflows, and enabling teams to execute more effectively? Are you highly organized, detail-oriented, and able to manage multiple priorities while maintaining clear operational systems? Do you have a strong project management mindset and enjoy building processes, documentation, and tracking mechanisms that help teams deliver results at scale? Are you curious about how programs operate and passionate about designing systems that improve productivity and reduce operational friction? If you are excited about supporting large-scale entrepreneurship and talent development programs across Africa, then this role might be the perfect fit for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 347k+ graduates since 2020 
• 257k youth in work 
• 31k youth starting own ventures
• 60k youth in jobs created by entrepreneurs

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

ALX Ventures is seeking a highly structured and execution-focused Operations Specialist to support the operational systems that enable Ventures programs to scale efficiently across Africa.

This role plays a critical part in building the operational infrastructure, workflows, and systems that allow program teams to execute effectively while reducing friction in program delivery. The Operations Specialist will work closely with program managers, partnerships teams, and central leadership to establish clear rhythms, tracking mechanisms, documentation frameworks, and scalable operational processes.

The role directly supports ALX Ventures’ objective of building scalable program systems that increase outcomes for strategic partnerships alongside flagship programs for founders and freelancers, including the delivery and modularization of Founder Academy, Freelancer Academy, and other Ventures initiatives.

Specific Responsibilities

• Program Operations & Delivery Systems
• Support the operational delivery and tracking of Ventures programs, including Founder Academy (FA) and Freelancer Academy (FLA).
• Coordinate program workflows and timelines to ensure standardised smooth cohort execution.
• Support the modularization and stabilization of FA and FLA program delivery packages through a self-paced delivery model, pointing to opportunities for streamlined delivery and impact outcomes growth.
• Assist in piloting redesigned program models and capturing delivery learnings.
• Maintain operational coordination across program teams and stakeholders to foster strong cohesion and accountability across engaged stakeholders in 9 cities and 5+ teams.

Operational Rhythms & Team Visibility

• Establish operational rhythms, routines, and tracking mechanisms for Ventures teams.
• Track delivery milestones and ensure progress against program objectives.
• Identify operational bottlenecks and support teams in resolving them.

Systems Development & Process Optimisation

• Design and implement operational playbooks, templates, and standardized workflows.
• Support the development of the Ventures Operational Blueprint and Toolkit.
• Reduce manual operational effort to 40% through documentation, automation, and system improvements.
• Institutionalise documentation of processes, tools, and operational frameworks.

Data Coordination & Operational Intelligence

• Support the development and maintenance of program tracking dashboards.
• Assist in consolidating operational data for reporting and decision-making.
• Coordinate the tracking of learner and founder journeys across Ventures programs.
• Help structure and package operational data for leadership reporting.

Cross-Team Coordination & Stakeholder Management

• Coordinate operational workflows between Ventures teams and cross-functional stakeholders.
• Support collaboration with community, impact, marketing, and program teams.
• Assist in operational planning for partnerships and program initiatives.
• Ensure teams adopt and follow operational systems and processes.

Strategic Project Support

• Support the implementation of key Ventures initiatives.
• Unified learner and founder tracking systems, and follow-on support offered through the alumni community.
• Operational playbooks and documentation frameworks
• Support the coordination of Community-to-program pathways (Foundations and Entry-to-Market programs) designed to increase postprogram employment outcomes
• Act as project manager in piloting new programs/initiatives including SME Scale-Up.

Skill Requirements - Essential

• 4-6 years of experience in a fast-paced, high-growth environment (e.g., tech, entrepreneurship, consulting, operations, strategy).
• Proven track record of leading large-scale initiatives, assuming ownership, and delivering results in an Internal Controller capacity.
• Strong organizational and administrative skills with exceptional attention to detail.
• Strong technical and analytical ability to design and implement structured workflows, systems, data visualization and automations.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders across different levels and document different projects progress.
• Ability to improve operational processes and reduce friction in workflows
• Highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment.

Skill Requirements - Preferable

• Experience supporting program delivery, accelerators, or education programs
• Data analysis skills and the ability to structure operational reporting
• Experience creating operational playbooks, toolkits, or documentation systems
• Familiarity with startup ecosystems, entrepreneurship programs, or talent development initiatives

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.

Employment Type

This role is a full-time position.