Operations Specialist - Corporate Collection
About invygo
Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
About the role
Support the company’s collections and vehicle recovery efforts by coordinating Najiz-related actions with dealers/partners and internal stakeholders. The role ensures cases are properly prepared, progressed, and tracked until resolution (payment recovery, vehicle recovery, settlement, or closure). This role does not file legal cases independently and does not provide legal advice.
Key Responsibilities
- Coordinate with dealers/partners to initiate and progress Najiz-related legal actions for vehicle recovery and money collection.
- Use strong communication and negotiation skills to push dealers, secure clear commitments, and drive timely action; handle objections professionally.
- Follow up on dealer responsiveness, required next steps, and deadlines; escalate delays through internal channels as needed.
- Collect, verify, and organize case documentation and evidence (agreements, invoices/ledgers, customer details, vehicle details, handover proof, communication logs, and other required attachments).
- Maintain accurate trackers for dealer actions and case progress (status, milestones, owners, dates, blockers, next actions) and ensure stakeholders have timely updates.
- Coordinate across internal teams (Collections/Recovery, Partner Ops, Finance, and Legal) to close documentation gaps and remove blockers quickly.
- Support recovery/enforcement operations by ensuring outcomes are documented (confirmations, reports, photos when applicable) and routed to the right teams for closure and reconciliation.
- Prepare weekly performance updates and highlight recurring issues (documentation gaps, dealer delays, process bottlenecks) with improvement recommendations.
- Ensure compliance with internal policies, confidentiality standards, and approved communication templates.
Requirements
- 2–5+ years of experience in collections, recoveries, or legal operations support within KSA.
- Strong preference for experience in automotive collections (car rental, leasing, fleet, or auto finance).
- Practical familiarity with Najiz processes and terminology at the coordination and follow-up level.
- Proven experience managing external stakeholders (dealers/partners) and driving accountability through structured follow-up and escalation.
- Excellent communication (verbal and written) and negotiation skills; firm, professional approach when pushing partners.
- High attention to detail (IDs, dates, amounts, document accuracy, and evidence quality).
- Strong ownership and persistence; able to manage multiple cases and priorities under pressure.
- Strong reporting discipline and comfort with trackers and metrics (Excel/Google Sheets).
- Ability to work cross-functionally and coordinate efficiently with Operations, Finance, and Legal stakeholders.
- Arabic: Fluent (spoken and written).
- English: Working proficiency (documentation and reporting).
Benefits
- Competitive salary + annual bonus tied to the performance.
- Private medical insurance for employee & dependents.
- 25 calendar days paid vacation.
- Carrer progression.