Operations Specialist-Legal and Collections
About invygo
Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
About the role
Support legal recovery and collections execution by monitoring official government portals, extracting
case/status updates, and driving dealer/partner follow-up through structured email communication and
internal escalations. The role focuses on data accuracy, SLA achievement, and operational coordination
(no legal advice and no independent case filing).
What you will be doing
- Monitor relevant government portals weekly and capture updates (case status, deadlines, actions required, enforcement milestones).
- Maintain accurate trackers and reports: case numbers, dates, owners, next steps, blockers, and SLA timers.
- Send structured follow-up emails to dealers/partners to request updates, documents, and required actions; ensure clear due dates and accountability.
- Escalate SLA breaches and critical blockers to the correct internal teams (Collections/Recovery,Partner Ops, Partnerships, Legal, Finance) with complete context and evidence.
- Validate and organize supporting documents/evidence in an audit-ready format (contracts, ledgers, IDs, vehicle details, communication logs, confirmations).
- Prepare daily/weekly summaries on progress, overdue actions, dealer responsiveness, and key risks; propose quick fixes to reduce delays.
- Ensure confidentiality and compliance with internal policies and approved communication standards.
Requirements
- 1–3+ years of experience in operations support, collections support, back-office coordination, or legal administration.
- Strong experience in data collection, reporting, and managing high-volume follow-up queues.
- Experience working with external partners/vendors (dealers) and driving action through persistent follow-up and escalation.
- Familiarity with KSA government portals or legal case tracking is a strong plus.
- Arabic: Fluent (spoken and written).
- English: Good working proficiency (emails, reporting).
Benefits
Why You’ll Love Working with Us
At invygo, you’ll have the autonomy, resources, and support to make big things happen. You’ll learn fast, grow faster, and see your impact every single day.
Here’s what we offer:
🚙 Competitive Salary
🚙 Employee Stock Options (because we want you to share in our success)
🚙 Team and Individual Performance Bonuses
🚙 Flexibility: Work from home or abroad
🚙 Discounts on invygo’s car subscription (yes, your rides just got cooler)
🚙 Team Engagement Days filled with collaboration and fun
🚗 Ready to Drive Change?
If you’re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we’d love to meet you.