Payroll Operations Supervisor

*This posting is for internal Candidates only.*

POSITION SUMMARY

The Payroll Operations Supervisor will play a key role in supervising day-to day payroll operations of the NFI Group payrolls across North America, ensuring accurate, timely and compliant payroll processing for US and Canadian team members.  This role provides hands-on leadership to the payroll team, supports payroll processing across in-house and outsourced systems, and serves as an escalation point for complex payroll issues.

WHAT YOU WILL DO:

• Oversee end-to-end payroll processing for multiple pay groups across the U.S. and Canada, ensuring accuracy, timeliness, and full regulatory compliance.
• Review and approve payroll registers, reconciliations, and variance reports prior to payroll close.
• Manage payroll processing across in-house systems and third-party vendors to ensure consistent service delivery.
• Serve as an escalation point for complex payroll issues and employee inquiries, providing guidance and resolution direction.
• Ensure accurate withholding, approval, and remittance of all payroll-related taxes, garnishments, benefit contributions, and union dues in accordance with U.S. and Canadian regulations.
• Provide day-to-day leadership, coaching, and workload management for payroll team members; ensure coverage, cross-training, and adherence to payroll calendars.
• Review team output for accuracy, compliance, and quality; support onboarding, training, and ongoing development.
• Partner with HR, Benefits, Finance, Systems and Payroll Compliance & Tax to plan, communicate, and implement process or system changes.
• Maintain strong payroll controls and support statutory filings, year-end activities (W-2, T4), and internal and external audits.
• Identify and lead process improvement initiatives to enhance payroll efficiency, accuracy, scalability, and service delivery.
• Support payroll system enhancements, testing, and documentation; contribute to the development and maintenance of payroll procedures and standards.
• Ensure timely payment and tracking of U.S. employee benefit invoices in coordination with key stakeholders.
• Ensure all Internal Controls over Financial Reporting (ICFR) within the payroll area are properly designed, documented, and operating effectively.
• Establish and enforce policies and processes to ensure compliance with all regulatory, legal, and organizational requirements, including quality, environmental, and health & safety programs.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 1–5 years of experience in payroll operations, including exposure to U.S. and Canadian payroll.
• Post secondary education or equivalent Human Resources experience.
• Experience working with payroll systems and third-party payroll providers.
• Strong knowledge of U.S. and Canadian payroll tax legislation and compliance requirements.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Strong interpersonal, organizational, and analytical skills.
• Demonstrated ability to handle sensitive and confidential information.
• Ability to travel up to 2%.

Benefits

OUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.

WHY JOIN US:

• Be a part of a team leading the world’s electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility    
• Paid holidays and vacation
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members.
• On-the-job training in a continuous learning environment (we’ve invested 10.9 million in 2023)
• Advancement opportunities within our family of companies

New Flyer is an equal opportunity employer.  We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates’ request.