Product Manager, Billing and Payments
About the Consumer Platform: Our new Consumer Platform is a strategic initiative dedicated to creating seamless, unified user experiences across all of Nine's digital products. It will deliver universal capabilities for identity, marketing communications, subscription management, billing, payments, and personalization—ultimately enabling deeper audience engagement, sustainable growth, and long-term customer retention.
As the Product Manager for Billing & Payments, you will join the Commerce & Core team and act as the driving force behind the implementation, maintenance, and optimization of our entire payment ecosystem. This is a critical role responsible for ensuring a seamless "Order to Cash" process, from customer checkout through to final financial reconciliation. You will strategically manage payment vendors and complex integrations with our core finance systems.
What you’ll do:
- Define, build, and launch exceptional, market-leading products within the complex Billing & Payments landscape. This includes managing payment providers, gateways, and the underlying billing logic.
- Write clear, exhaustive specifications for major features and complex functionality, ensuring you provide the right level of detail needed by your engineering team to execute with precision.
- Handle the implementation and maintenance of payment vendors (both internal and external) and guarantee seamless, auditable billing integrations with our finance and accounting systems.
- Seamlessly transition your focus between managing large-scale, high-impact platform implementation projects and driving continuous, incremental software improvements based on real-time user feedback and evolving business needs.
- Leverage data and actionable insights from analytics platforms to rigorously inform your product decisions, analyze user payment behavior, and accurately measure the success and financial integrity of your products.
- Work collaboratively with a wide range of stakeholders—including finance, engineering, legal, and business teams—to understand their strategic goals and effectively communicate your product roadmap, risks, and dependencies.
- Manage and rigorously prioritize the product backlog for your dedicated engineering team, ensuring resources are focused on the highest-value initiatives.
- Translate high-level strategic changes in a fast-moving transformation environment into clear, actionable, and measurable product initiatives for your squad.
- Take ownership of the technical implementation quality, ensuring payment processing is secure, compliant, and highly available.
- Work closely with engineers to ensure solutions are scalable and maintainable for long-term growth.
Qualifications
What you’ll bring:
- An experienced Product Manager with a minimum of 3+ years of experience and a demonstrated track record in the payment systems, billing platforms, and financial integrations domain.
- A proven ability to manage complex, high-risk products from concept validation through to successful launch and iteration.
- You are genuinely data-driven and instinctively use quantitative and qualitative insights to validate hypotheses and guide strategic product decisions.
- An effective, polished communicator capable of synthesizing complex technical and financial requirements and translating them for engineering, design, and business teams to deliver unified, impactful solutions.
- You are highly adaptable and thrive in a fast-paced transformation environment, comfortably managing ambiguity and change.
Additional Information
How we work
At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.