Project Operation Manager (Workplace Technology Solutions)
Company Summary
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.
Role Overview
The Project Operation Manager is responsible for overseeing end-to-end operational delivery of Workplace Technology Solutions projects, ensuring timely execution, cost control, quality standards, and customer satisfaction. This role bridges sales, engineering, procurement, and service teams to ensure seamless project implementation across AV, UC, smart workplace, and digital collaboration solutions.
Key Responsibilities
Project Operations Management
- Oversee full project lifecycle from handover (post-sales) to final commissioning and client sign-off
- Ensure projects are delivered on time, within scope, and within budget
- Develop and maintain project schedules, resource plans, and risk registers
- Monitor operational KPIs and project profitability
Cross-Functional Coordination
- Coordinate closely with Sales, Engineering, Procurement, Logistics, and Installation teams
- Ensure smooth project transition from pre-sales to execution
- Resolve operational bottlenecks and escalate issues when necessary
Financial & Cost Control
- Monitor project cost, margin, and budget adherence
- Approve purchase requisitions and manage vendor performance
- Track variation orders and change management documentation
Vendor & Partner Management
- Manage subcontractors, system integrators, and technology partners
- Ensure compliance with SLA and contractual obligations
- Conduct performance evaluations for key vendors
Quality & Compliance
- Ensure compliance with workplace technology standards and safety regulations
- Implement quality assurance processes
- Drive continuous improvement initiatives
Customer & Stakeholder Management
- Serve as primary operational contact for key enterprise clients
- Conduct project review meetings and status updates
- Manage customer expectations and ensure high CSAT scores
Scope of Workplace Technology Solutions May Include
- Audio-Visual (AV) Systems
- Unified Communications (e.g., Microsoft Teams Rooms, Zoom Rooms)
- Smart Office & IoT Integration
- Video Conferencing & Collaboration Platforms
- Control & Automation Systems
Requirements
- 7+ years of experience in project operations, AV/ICT systems integration, or workplace technology
- Experience with AV/UC platforms (e.g., Crestron, Cisco, Poly, Microsoft Teams, Zoom)
- Experience working on-site at clients’ locations
- Proven experience managing multiple concurrent projects
- Strong understanding of system integration and technical deployment processes
- Strong project management skills (PMP certification preferred)
- Financial acumen and budget management capability
- Excellent stakeholder management and communication skills
- Proficiency in project management tools (MS Project, Jira, etc.)
Why Join us
- Opportunities to work on regional projects with global brands.
- Exposure to multinational clients, cross-border teams, and cutting-edge technology.
- Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
- Team-oriented culture that encourages collaboration and continuous learning.
- Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
- A booming industry with the rise of hybrid workspaces and smart office solutions.