QA Team Leader for Private Markets
About the role
With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadership
position within a fast-paced, data-driven environment.
What you'll be doing
- Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
- Conduct regular performance reviews and provide constructive feedback to team members
- Identify training needs and implement development programmes to upskill the team
- Monitor key quality metrics and implement corrective actions to address any performance issues
- Collaborate with other departments to identify opportunities for process improvements
- Provide detailed reporting and analysis to key stakeholders
- Foster a positive, customer-centric culture within the team
Requirements
What we're looking for
- Significant experience in a supervisory or team leader role within a call centre or customer service environment
- Proven track record of leading and motivating high-performing teams
- Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
- Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
- Familiarity with quality management frameworks and continuous improvement methodologies
- Degree or equivalent qualification in a relevant field
Benefits
What we offer
- Base Salary ranging from Php35,000 to Php40,000 per month based on your experience
- Comprehensive health and wellness benefits
- Supportive and collaborative work environment
- Opportunities for career progression
- Hybrid Set-Up and Morning Shift Schedule
- Observes PH Holidays