Quality Manager
Orbital uses AI to build data center hardware that outperforms the competition. Our AI simulates materials at the atomic level, tests millions of hardware configurations in the time traditional methods test hundreds and finds optimal designs - not just good ones. The result is shipped hardware with specs incumbents can't match: 1 MW/rack, PUE < 1.04, 12-week lead times.
Every deployment generates field data that improves our AI models. Better models produce better hardware. Better hardware enables more capable AI. The loop is already closed and tightening with each build cycle. We are not just beneficiaries of AI progress, we are a lever on its rate.
Data Centers are where we start, because the market is urgent and the specs are demanding. But the AI-accelerated development process we've built - materials discovery, hardware design, manufacturing optimization - applies to any complex physical system. Data Centers are the proof point, not the ceiling.
We have sites in London, Canada and the USA, building teams across ML research, Product development, Mechanical engineering, and Chemical engineering. If you want to work where AI meets atoms, we'd like to hear from you.
Role Overview
In this role, you will be building your ideal team of professionals and establishing the quality department for a new suite of data center related products including a 2 Phase Direct to Chip cooling system utilizing a new novel coolant discovered by Orbitals AI technology, Coolant Distribution Units, Dual Use Chiller and Modular Data Centers.
Initially, this role will start with outsourcing production to contract manufacturing requiring the establishment of new processes and procedures for validating and onboarding suppliers.
In our 2nd phase, we will be establishing our in-house manufacturing capabilities requiring building of teams and processes from the ground up.
You will own product and process quality from concept through field life. Build a scalable QMS, prevent defects at the source, and ensure every unit (and module) ships safe, compliant, and reliable.
Key Responsibilities
Phase 1 — Contract Manufacturer Validation, Onboarding & Quality Management
Source & qualify CMs and key suppliers: conduct technical/commercial audits (capacity, process capability, ISO 9001/14001, special processes related to quality, EHS)
APQP at CMs: define CTQs/CTPs, control plans, PFMEA/DFMEA alignment, MSA, submission/approval of vendors; oversee FOK pilot builds.
Quality agreements & documentation: establish supplier quality agreements, traceability schema (serial/lot genealogy), inspection/test instructions, packaging/labeling/handling standards.
Performance management: implement supplier scorecards (OTD, PPM, responsiveness, audit scores); run QBRs; drive SCAR/CAPA with effectiveness verification and aging control.
Field & commissioning interface for CM builds: define FAT/SAT witness criteria, release gates, and containment plans; triage escapes with 8D/A3 and feed lessons into CM control plans.
Phase 2 — Establish the In-House Quality Organization (New Manufacturing Plant)
Build the QMS: implement ISO 9001 backbone (coordinate with 14001/45001 where relevant); write SOPs/WIs, MRB/CAPA governance, document control, and e-sign workflows.
Factory quality architecture: stand up in-process, and final test (FAT) for CDUs and modular skids; define station-level CTQs, stop-the-line criteria, etc.
People & org: hire, train, and coach inspectors, technicians, SQEs/CQEs; set tiered daily management (tier boards, paretos, andons) and a prevention-first culture (poka-yoke, error-proof fixtures).
Systems integration: integrate Quality with PLM/ERP/MES for single source of truth; enable digital travelers, barcoding/RFID traceability, and automated data capture from test stands.
Ramp & readiness: plan EVT/DVT/PVT at the plant; qualify production lines/process windows; lock control plans and release criteria before rate increase.
Compliance & certifications: secure/maintain with the required multi-departmental team members UL/CSA/CE/UKCA, EMC/LVD, UL 508A for panels, pressure equipment (ASME/PED, CRN), refrigerant handling safety, RoHS/REACH documentation.
Ongoing, Cross-Phase Responsibilities
Reliability & field quality: track MTBF/FFR, drive failure analysis (5-Whys, fishbone, FTA), manage warranty/RMA and design/process feedback loops.
Continuous improvement & COPQ reduction: DOE, SPC, yield improvement, and cost-of-quality tracking; implement mistake-proofing and automation.
Risk management: multi-tier mapping, single-point-of-failure mitigation, dual sourcing/tooling, business continuity playbooks.
Data & reporting: dashboards for FPY, DPPM, escapes, NCR/CAPA aging, Cp/Cpk; automated alerts for trends and thresholds.
Commissioning & site quality (modular DCs): align FAT/SAT with L1–L5 commissioning; define install standards (purge/evac/charge, wiring, firmware); train service partners.
What We’re Looking For
Start-up Mindset: ability to work within the “gray” as a valuable team member to refine, clarify, and continuously improve and automate processes and designs.
8–12+ years in complex electro-mechanical/thermal hardware quality; cooling/pressure systems (CDUs, cold plates, manifolds) or similar manufacturing.
Experience or familiarity with using AI to improve and automate processes
Mastery of APQP, DFMEA/PFMEA, Control Plans, MSA (GR&R), SPC, 8D/A3, DOE.
Supplier quality leadership (audits, special-process approval, global containment).
QMS ownership (ISO 9001) and audit management; rigorous configuration/document control.
Data fluency (Minitab or equivalent, advanced Excel; BI tools).
Strong communication, shop-floor presence, and change leadership.
Why Join Orbital?
Competitive salary and pension with company match
Flexible and generous paid time off
Excellent health, dental and vision insurance plans
Equity package - the ability to own part of Orbital Materials as we grow
Regular company offsites
The experience of working in a cutting-edge organization dedicated to a better future
Orbital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.