Resident Services Manager - Riata

* National Apartment Association's Top Employer of 2023 - 2024 - 2025 *

The Olympus Property Difference

Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners.

We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition.

The Resident Services Manager oversees all initiatives related to resident care, engagement, and retention within the community. This leadership role is responsible for guiding and supporting the Resident Services team to deliver exceptional service and maintain high levels of resident satisfaction.

The position plays a key role in fostering a positive living experience and ensuring consistent compliance with company standards.

Your Purpose & General Responsibilities:

• Embody the Olympus Property Core Values:
• Customer Care 
• Teamwork
• Trust
• Family
• Fun

• Address resident questions, complaints, and concerns promptly and professionally.
• Cultivate and maintain a welcoming, professional environment in the office and all public areas.
• Oversee the accuracy and organization of resident lease files and electronic records, including generating necessary reports.
• Provide leadership and support to Resident Services Coordinators to ensure outstanding customer service and adherence to Fair Housing guidelines.
• Ensure all service requests are properly entered, monitored, and completed within appropriate timeframes.
• Greet current and prospective residents and assist with inquiries as needed.
• Collaborate with the Community Manager to develop and implement strategies that enhance resident satisfaction and retention.
• Oversee the reservation and check-out process for guest suites to ensure proper coordination.
• Maintain regular communication with residents throughout their lease terms and manage the renewal process for each expiring lease.
• Ensure compliance with Fair Housing standards in all resident interactions.
• Maintain reliable attendance and punctuality.

Essential Needs:

• Bachelor’s degree in business, sales, or a related field, or an equivalent combination of education and relevant experience.
• Two or more years of experience in multi-family leasing or at least two years of B2B sales experience preferred.
• Strong customer service orientation with excellent interpersonal skills.
• Proficiency in Microsoft Office Suite preferred.
• Exceptional written and verbal communication abilities.
• Demonstrated marketing knowledge and skills.

Benefits & Perks:

• Medical, Dental, & Vision Coverage
• Educational Assistance & Tuition Reimbursement*
• Pet Insurance
• 401(k) with Employer Matching*
• Short-term & Long-term Disability
• Critical Illness & Accidental Injury Coverage
• Life & AD&D Insurance
• Paid-Time Off Program
• Apartment Rental Allowance
• Sabbatical
• Career Pathing
• Team Building & Annual Events
• Opportunities for Growth
• Fun “Culture Days”!

What’s AWESOME about Olympus?

Well - ask our employees! Based on our employees' welcome feedback, we continue to create and see a trustworthy, family-oriented, fun environment unfold in our communities nationwide. Over the years, Olympus has cultivated an employee culture that promotes collaboration where ideas are openly shared and employees are happy to be engaged. We are proud to demonstrate that our onsite teams, our home-office teams, and our owner-operators are all ONE big team!

Olympus Property is an equal opportunity employer.