Retail Sales Manager, Ladies Footwear, Harrods

Operating in one of the worlds leading luxury department stores for top end global designers, the Kurt Geiger business spans across the famous ‘Shoe heaven’, mens and Kids footwear departments. We work collaboratively to delight our customers and provide an exclusive shopping experience.

With over 40 brands and an ASP of over £500, our Harrods Shoe department has something for everyone. From slippers to made to order Croc loafers we tailor our experience to meet every client's needs,

We are looking for a dynamic, commercial and passionate manager who thrives in a luxury, sales and client focused environment. You will be working closely with Host store management as well as the brands so the ability to build strong relationships is essential.

SALES

• Deliver budgeted sales.
• Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders.
• Understands the importance of Host Store and other concession relationships which is
• constantly maintained.
• Take initiative and ownership to act instinctively to improve the business.
• To invest time to review your brand performance to enhance your commercial decisions.
• Contribute towards the development of the department in line with consumer demands and business opportunity.
• Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
• Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.

SERVICE

• Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
• Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard.
• Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed.

PEOPLE

• Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
• Invest time in the development of your team so that they can perform to
• their best ability.
• Have positive relationships with co-workers and Group General Manager.
• Create a positive and togetherness across all areas of the floor by championing this daily.
• Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership.

OPERATIONS

• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
• Take ownership of the daily hygiene ceremony and that it is being carried out.
• Ensure the opening and closing standards are completed daily.
• A full understanding of the operations and back of house standards (including stock room).

KPIs

• Meet sales in line with Company target.
• Achieve Host Store and Company Sales, Mystery Shopper, Productivity target.
• Achieve retention and labour turnover target.
• Contribute to achieve payroll target.
• Audit at +/- 0.3% or below.
• Meet event targets (% sales revenue).
• Meet and exceed the 10% target or above for client book sales.

Requirements

• Currently working at Senior Manager within a high turnover business
• Experience of managing large teams
• Prior history of P&L accountability and driving bottom line contribution
• Proven ability to drive performance through people
• Excellent at building internal and external relationships
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• Representative of our luxury/fashion forward brand in every way

Benefits

• Competitive basic salary
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

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