Sales Operations Manager
Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now available in 10 countries worldwide, all produced in-house at the GoodHabitz Studios. But we're not all work and no play. We invest in fun outings and events, ensuring our team has the time of their lives.
Behind the scenes, we're a team of goal-driven individuals who thrive on mutual inspiration and support. We're positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.
The Sales Operations Manager will drive operational excellence across the sales organization by building scalable, data-driven and technology-enabled processes. This role is responsible for optimizing the end-to-end sales infrastructure including systems, forecasting, performance management and automation to enable predictable revenue growth as the company scales.
This role requires a strategic operator who can design and implement AI-powered and automation-driven solutions to increase efficiency, improve decision-making and reduce manual workload across the sales function.
Requirements
- 5+ years of experience in Sales Operations, Revenue Operations or Business Operations within a SaaS or high-growth environment.
- Deep experience with Salesforce and sales automation tools.
- Proven track record of building scalable processes in a growing organization.
- Experience implementing workflow automation and/or AI-driven solutions in sales environments.
- Strong analytical mindset with experience in BI tools (Tableau or similar).
- Experience improving forecasting accuracy and implementing structured pipeline management.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Excellent communication skills and ability to influence cross-functional stakeholders.
- Experience designing sales compensation and incentive programs preferred.
Responsibilities
Sales Process Optimization & Scalability
- Analyze, redesign and optimize the end-to-end sales process (lead-to-close) to improve efficiency, conversion rates and scalability.
- Identify bottlenecks and implement structured, repeatable workflows that support rapid growth.
- Build scalable frameworks that minimize manual intervention and reduce operational friction.
Systems, Automation & AI Enablement
- Optimize the CRM ecosystem (Salesforce) and its integrations across the sales tech stack.
- Design and implement automation solutions (workflow automation, AI-driven insights, predictive scoring, reporting automation).
- Evaluate and deploy AI tools to enhance forecasting, pipeline visibility, lead scoring, territory planning and performance analysis.
- Drive system architecture decisions to ensure clean data, strong governance and long-term scalability.
Forecasting & Revenue Predictability
- Improve forecasting accuracy through structured methodologies, pipeline analytics and predictive modeling.
- Define and monitor key performance indicators (KPIs) across the funnel.
- Provide data-backed insights and scenario modeling to support executive decision-making.
Reporting & Performance Management
- Own sales reporting infrastructure and dashboards (Salesforce, Tableau or other BI tools).
- Translate data into actionable insights for leadership and frontline sales teams.
- Monitor quota attainment, pipeline health, conversion rates, sales cycle length and revenue trends.
Cross-Functional Alignment
- Partner with Marketing, Finance, Customer Success and RevOps to ensure alignment across the revenue engine.
- Improve handoffs and process clarity between teams.
- Support territory planning, capacity modeling and compensation design.
Sales Incentives & Compensation
- Design, implement and manage scalable sales incentive programs aligned with company objectives.
- Ensure transparency, accuracy and automation in commission calculations where possible.
What Success Looks Like (KPIs)
- Measurable reduction in manual processes and operational bottlenecks.
- Improved forecasting accuracy and pipeline visibility.
- Increased sales productivity (e.g. higher quota attainment, reduced sales cycle length).
- Clean, reliable and automated reporting infrastructure.
- Successful implementation and adoption of automation and AI tools.
- Positive cross-functional feedback on process clarity and collaboration.
Benefits
Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.
- 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
- 🏖️ Paid time off – 25 days holiday.
- 🚆 Travel budget.
- 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
- 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
- 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
- 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
- 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
- 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
- 🛡️ Pension & insurance – disability and pension coverage for your long-term security.
Applying is easy:
✔️ Submit your application.
✔️ We’ll get back to you within 5 working days.
If you're interested and want to learn more, feel free to contact our recruiters, via email: recruitment@goodhabitz.com