Sales Operations Specialist - Domestic

Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve people’s digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers. 

Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and design—while ensuring our supply chain and labor practices remain ethical, responsible, and transparent. 

In 2021, PopSockets was honored as one of Fast Company’s World's Most Innovative Companies.

As a member of the PopSockets Operations team, this Sales Operations Analyst role is responsible for managing strategic partner relationships with National and International accounts, with a focus on our National accounts. This role works cross-functionally to support all stages of the sales cycle from product development, channel market launch, through product exit strategy. This person will be the account operations expert. 

Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems

Own, improve, and continuously optimize operational processes and SOPs

Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities

Create, maintain, and enforce SOPs for sales operations and fulfillment workflows

Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams

Drive operational excellence to improve on-time delivery, service, and customer satisfaction

Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers

Own account operational performance and execution against sales goals

Support strategic product lifecycle account planning

Manage multiple project schedules with many moving parts

Work closely with Sales Leadership to support sales initiatives

Proactively communicate with outside partners to ensure all communication points are aligned

Professional communication including written, verbal, and presenting

3–7 years of sales operations or related experience

Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow.

Possess problem-solving, attention to detail, and analytical skills

Must be a self-starter who shows ownership and commitment to the role

Demonstrated ability to maintain confidentiality of information and exercise good judgment

Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment

Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment.

Sense of humor, personal integrity, and appreciation for the power of teamwork

Experience crafting, maintaining, or improving SOPs

Experience reviewing customer routing guides and operational requirements

Ability to adapt quickly to changing market needs and shifting priorities

Strong go-to attitude when problems, risks, or barriers arise

Experience working across international industries or global business environments

Lead with heart in how we work with teammates, partners, and customers

Stay hungry for more by continuously looking for ways to improve and raise the bar

Find a way when barriers, risks, or threats arise