Lead Business Systems Analyst- ERP & Fulfillment
Role Overview
The Lead Business Systems Analyst serves as the functional owner of Microsoft Dynamics NAV/ Business Central and is accountable for the operational stability of ERP related systems.
This role partners closely with Accounting and Operations leadership to ensure inventory accuracy, shipment processing, and financial postings remain aligned and reliable.
This is a remote role based in India and requires meaningful daily overlap with Boulder, Colorado business hours to support close collaboration with U.S.-based stakeholders. Existing or pass visa to the US would be preferable.
Key Responsibilities
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Accountable for the functional integrity and day to day stability of Microsoft Dynamics NAV/Business Central.
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Own ERP behavior across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.
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Serve as primary systems partner to Accounting and Operations, ensuring inventory valuation, shipment confirmations, and invoice generation remain accurate and timely.
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Act as system owner across ERP, internal OMS (homegrown order orchestration platform), EDI transactions, and 3PL integrations.
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Monitor and resolve live operational issues including posting errors, inventory mismatches, shipment discrepancies, delayed ship confirms, and invoice variances.
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Own EDI outcomes and prioritization (850 / 940 / 945 / 856 / 810). Day-to-day mapping handled by a dedicated EDI specialist.
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Coordinate and prioritize work across internal technical resources, contractors, and external partners as needed.
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Investigate root causes end to end before escalating to Engineering or external partners.
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Define practical guardrails that protect inventory and financial accuracy while supporting operational throughput.
Operating Model
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Lead level individual contributor with functional ownership and cross-functional authority.
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Reports to VP, Technology Solutions.
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Remote role based in India with required ongoing overlap with Boulder, Colorado business hours to support close collaboration with U.S.-based stakeholders.
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Requires collaboration with global teams and availability during live fulfillment windows, critical incidents, and key release periods when needed.
Qualifications
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5+ years hands-on experience with Microsoft Dynamics NAV or Business Central in an inventory or fulfillment-heavy environment.
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Strong understanding of order-to-cash and inventory accounting flows (ship, post, invoice).
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Experience working across ERP, EDI, and 3PL integrations.
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Comfortable operating in live environments where systems and operations evolve simultaneously.
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Detail oriented, practical problem solver who prioritizes system stability and operational clarity.
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Able to work a schedule that provides regular overlap with Boulder, Colorado business hours.
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Strong communication skills and ability to work directly with Accounting and Operations leadership across time zones.
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