Salesforce Support Engineer
$80k - $100k USD
Title: Salesforce Support Engineer
Reports To: Sr. Manager, Support & Solutions
Location: Remote (US Only)
About Us
We've built the system of record for the $200+ billion insurance brokerage and agency market - an industry that forms the backbone of our modern economy. We serve a solid roster of customers including industry leaders like USAA and many others. WR Berkley, a Fortune 500 insurance holding company, led our Series B and provides invaluable strategic partnership as we reshape the insurance technology landscape.
We are seeking a highly skilled and customer-centric Salesforce Support Engineer to join our support team. This role will combine deep Salesforce (SFDC) and amplo product knowledge to deliver best-in-class technical support to our clients, ensuring that complex and high-impact technical issues are resolved efficiently and effectively. Candidates must be Salesforce Admin Certified with strong problem-solving abilities, a strategic mindset, and outstanding communication skills to be considered.
What You'll Do
Provide best-in-class front-line support to amplo customers, uncovering the root of customer pain points and ensuring timely and effective resolution of issues.
Serve as a subject matter expert for amplo and Salesforce functionality and best practices, offering holistic solutions aligned with business needs.
Investigate and reproduce technical issues, acting as the liaison between customers and engineering teams when necessary.
Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation.
Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals.
Support release management by testing new features, updates, and integrations prior to deployment.
What You'll Need
Salesforce Admin Certification required
3-5 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.
Experience in an early-stage scaling SaaS startup environment.
Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting.
Proven experience supporting customer communication, ideally in a client-facing or technical support capacity.
Excellent verbal and written communication skills with a customer-centric mindset. Strong problem-solving and troubleshooting abilities with keen attention to detail.
What We Offer
Remote-first environment and ability to work anywhere in the United States within 3 hours of EST
Meaningful work-life balance with an UPTO policy and 13 paid company holidays
A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits + annual wellness stipend
401(k) with employer match + safe harbor vesting
The base salary range for this position is $80,000 – $100,000 annually. The actual base pay offered may vary depending on factors including the candidate’s relevant experience, education, certifications, skills, and geographic location. amplo is proud to be an Equal Opportunity Employer.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.
amplo participates in E-Verify to confirm the employment eligibility of all new hires. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.