Is the Senior Product Manager - Trust & Safety role at Payjoy remote?

The Senior Product Manager - Trust & Safety role at Payjoy is an on-site position located in San Francisco, CA.

How do I apply for the Senior Product Manager - Trust & Safety position at Payjoy?

You can apply for the Senior Product Manager - Trust & Safety position at Payjoy directly through HireHere. Click the "Apply" button on the job listing to be taken to the application page.

Senior Product Manager - Trust & Safety

PayjoySan Francisco, CA2d ago

SQL

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Senior Product Manager - Trust & Safety for the Fraud Team will define and lead the strategy, roadmap, and execution of fraud prevention and detection initiatives across PayJoy’s global platforms. This role will focus on implementing innovative tools and techniques to reduce fraud losses while maintaining a seamless experience for our users. The ideal candidate will also collaborate with engineering, risk, and data science teams to build scalable fraud solutions.

The successful candidate will bring expertise in fraud risk management, data analytics, and a passion for financial inclusion. Strong problem-solving skills and the ability to work in a fast-paced, cross-functional environment will be essential.

Responsibilities

Create a roadmap to continuously improve PayJoy’s fraud prevention platform with goals to:

Reduce fraud losses and operational inefficiencies.

Enhance fraud detection with cutting-edge models and rules while minimizing false positives.

Streamline customer experience through frictionless fraud mitigation solutions.

Lead the end-to-end product lifecycle from ideation, requirements gathering, development, testing, and iteration, to full-scale implementation.

Work closely with engineering, fraud operations, and data science teams to deliver high-quality solutions that balance security and user experience.

Analyze and leverage data (ability to write and interpret SQL queries) to refine fraud prevention mechanisms.

Stay informed about emerging fraud trends, regulatory requirements, and industry technologies to maintain a state-of-the-art fraud platform.

Collaborate with internal teams to implement KPIs and monitoring systems to track fraud metrics and solution efficacy.

Requirements

6+ years of product management experience. At least 2-3 years in fraud or risk management within fintech.

Experience driving cross-functional teams, including engineering and data science, to deliver impactful products.

Proven ability to manage and prioritize multiple initiatives in a fast-paced environment.

Strong data-driven decision-making skills, including the ability to run SQL queries.

Familiarity with fraud detection technologies, including behavioral analytics, device intelligence, and machine learning solutions.

Demonstrated success in creating customer-first solutions while balancing security and operational efficiency.

Desirable Qualifications

Experience in high-growth startups.

Familiarity with fraud prevention tools and vendors (e.g., Sift, Arkose Labs, or equivalent).

Knowledge of compliance regulations related to fraud (e.g., AML, KYC).

Fluency in Spanish.

Benefits

100% Company-funded health insurance for employee and immediate family

Company-funded employee life and disability insurance

20 Paid vacation days, Flexible sick leave

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Headphone benefit, home office equipment allowance and wellness perks

$340 Company-funded Commuter benefit

Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Senior Product Manager - Trust & Safety

Responsibilities

Requirements

Desirable Qualifications

Benefits

Explore Design

People also search for