Tools & Metrics Manager
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
TheTools & Metrics Manager is a hands-on, technically focused role within Business Operations responsible for building, maintaining, and improving the tooling, automation, and overall systems that support PayJoy’s sales operational teams. This role reports directly to the Tools & Metrics Senior Manager and serves as an execution owner for the BizOps tooling roadmap.
This person will spend most of their time configuring systems, implementing workflows, supporting integrations, maintaining data quality, and producing reliable reporting used by SalesOps, FinOps, Merchant Ops, SDR, and Lock Operations teams. The role is ideal for someone who is highly technical, detail-oriented, and eager to grow into broader system ownership over time.
Responsibilities
Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks
Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions
Support integrations and data flows between systems using APIs, webhooks, and automation builders
Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes
Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership
Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates
Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity
Requirements
Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles
Strong technical fluency with CRM systems, automation tools, and structured data
Hands-on experience with integrations, APIs, webhooks, or automation builders
Proven ability to translate clear requirements into system configurations and workflows
High attention to detail, strong execution discipline, and comfort operating in complex systems
Benefits
Local benefits depending on the country of hire
Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks
Catered lunches
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening