Service Desk Representative

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware, software, networking, and other computer-related technologies.

We are looking for highly motivated individuals that possess excellent customer service skills and are able to communicate in both verbal and written mediums.

The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for routine end user problems, referring more complex problems to second level support, leadership or technical staff.

Qualifications

- Associate’s degree in Computer Science or related field, appropriate technical certifications, or equivalent experience preferred
- Previous customer service experience preferred
- Experience with applicable hardware, operating systems, and applications preferred
- Prior experience in a healthcare related field helpful
- Expertise with Windows and PC Software programs preferred
- Strong analytical skills to think critically, assess input, and develop possible solutions required