System Engineer (Customer Support)

As a Customer Support/System Engineer at VFlowTech (VFT), you will play a crucial role in ensuring the seamless operation and resolution of issues related to Advanced Energy Storage Systems and Microgrids based on Vanadium Redox Flow Batteries (VRFB) and Lithium-ion Battery (LFP type). Your responsibilities include:

• Issue Assessment and Resolution:
  • Receive and respond to customer queries and issues related to deployed systems promptly.
  • Assess reported issues and determine whether they can be resolved independently or require escalation to the relevant technical teams.
• Troubleshooting and Technical Support:
  • Independently troubleshoot and resolve straightforward issues, providing step-by-step guidance to customers when applicable.
  • Collaborate closely with customers to understand their concerns and provide timely and effective solutions.
  • Escalate complex technical issues to the appropriate technical teams for in-depth investigation and resolution.
• IoT Monitoring and Analysis:
  • Monitor IoT data streams to proactively identify potential system issues or anomalies.
  • Analyze data to assess the operational status of the battery systems and identify trends that may indicate emerging issues.
  • Collaborate with the development team to enhance IoT monitoring capabilities for continuous improvement.
• Customer Communication:
  • Maintain clear and concise communication with customers regarding issue resolution timelines and updates.
  • Provide proactive updates on system status and any potential upcoming maintenance requirements.
  • Document and communicate recurring issues to contribute to the improvement of product reliability.
• Collaboration with Cross-functional Teams:
  • Work closely with hardware and software development teams to understand the technical aspects of the systems and contribute to issue resolution.

Qualifications

• Strong analytical skills, with the ability to analyse data and trends to identify potential issues.
• Basic Programming skills (C/C++/Python)
• Familiarity with graphing tools and the ability to visually represent and interpret data.
• Proactive approach to problem-solving, with the ability to independently troubleshoot and resolve straightforward issues.
• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• 0-3 years of professional experience,
• Basic proficiency in using software tools for data analysis and visualization.
• Should be self-starters and be able to work with minimal supervision.
• Willingness to learn new technologies

Good to have:

• Basic understanding of IoT (Internet of Things) concepts and an eagerness to learn and expand this knowledge
• Basic understanding of electrical systems
• Familiarity with customer support platforms and ticketing systems like JIRA is a plus

Additional Information

Perks of Joining VFT:

• Competitive Salary Package.
• Performance-based Variable Bonus.
• Vibrant Environment & Company Culture.
• Medical & Hospitalization Insurance.
• Comprehensive Leave & Benefits Package.
• Convince us with your skills & strengths and we promise you progressive personal & career development opportunities with our leading-edge technologies and industry know-how.

Why Join VFlowTech:

• We offer our employees excellent working conditions, and numerous opportunities for development.
• Our team is diverse, multi-cultural and shares the drive to make a difference and create change.
• We encourage our team to bring in their ideas and take initiatives.
• We foster a rapidly scaling working environment with a very entrepreneurial, innovative, and collaborative culture.
• We see the opportunities, where others see problems

Equal Opportunity Employer Motto:

VFT is an equal opportunity employer. All qualified applicants for employment with VFT will receive consideration for employment without regard to race, sex, age, colour, religion, marital status, sexual orientation, gender identity, veteran status, status with regard to public assistance, source of income, national origin, citizenship status, disability, or any protected status.