Technical Account Manager
About Macnica:
Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.
Learn more about the Macnica team you’ll be joining!
About the Role:
The Account Manager will be responsible for making sure the client and customer needs are being met and understood by each department in the company. This role demands excellent timeline management, business acumen, and professional communication skills. Travel is required a few times a month.
Duties/Responsibilities:
Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
Building strong client relationships to maintain old business and acquire new customers.
Conduct high level technical discussions with engineering to increase new opportunities.
Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.
Collaborating with various internal departments to ensure they fulfill all customer requests.
Resolving complaints and keeping track of all processes that pertain to the client’s desires.
Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
Collecting and analyzing data concerning consumer behavior to understand changing needs
Engage proactively with current customers to identify and pursue additional sales opportunities across various offering
Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
Conduct technical presentations or demos for customers to explain product features and capabilities.
Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market
Competent and comfortable in selling Solutions and engaging at Sr. Leadership and C-Suite within customers
Ability to summarize all business opportunities both verbally and in writing.
Ability to manage all internal/external email, phone call, or message without delay to keep our position strong in timely & professional manner.
Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
Comfortable working across departments to coordinate and fulfill customer needs.
Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.
Ability to advocate for customer needs internally while balancing company goals.
Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.
Education and Experience:
Bachelor’s degree in related study or equivalent workplace experience
5+ years professional sales experience