Third Party Debt Collector
About Us:
Perez Morris is a women-owned business defense law firm headquartered in Columbus, Ohio, with offices in Cleveland, Ohio, New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. Our attorneys are licensed to practice across the country. We pride ourselves on being good people, doing great legal work, exceptionally well. We serve clients in industries ranging from retail to healthcare to manufacturing to transportation and logistics. We look for self-motivated, intelligent, business-minded, diverse personnel who want to work at a firm passionate about investing in its people and in the communities where we live and work.
Job
Summary:
We are seeking a motivated and reliable Third Party Debt Collector to join our collections team. In this role, you will be responsible for managing accounts with debtors with past-due accounts, negotiating payment plans, and maintaining
accurate records. This is an excellent opportunity for someone looking to start a career in collections.
Key Responsibilities:
- Communicate with debtors to negotiate payment solutions.
- Provide accurate information regarding balances, payment options, and possible consequences of non-payment.
- Maintain professionalism and empathy when handling sensitive financial situations.
- Counsel debtors on resolution for their payment obligations.
- Manage payment weekly/monthly arrangements.
- Analyze accounts to identify
possible issues for a quicker resolution.
- Record all customer interactions and update account status in the database.
- Follow all company policies and federal/state regulations.
- Escalate complex issues to senior team members when necessary.
- Meet monthly collection goals.
Qualifications:
- High school diploma or equivalent required.
- One year of collections of experience with accounts, customer service, or a related field preferred (training provided). Previous experience with government debt collection a plus but not required.
- Excellent communication and negotiation skills.
- Ability to handle difficult conversations with patience and professionalism.
- Basic computer skills and familiarity with Microsoft computer skills
- Dependable, organized, and detail-oriented.
This position is for our Columbus, Ohio office. Hours are generally 8:30 a.m. to 5:30 p.m. (Monday through Friday). The firm offers full benefits, including paid holidays and vacation, health care insurance, 401k,
potential monthly performance bonus’ based on desk performance, and an excellent work environment. Submit your resume to Leah Mako, Director of People Operations at lmako@perez-morris.com
Perez Morris is an equal opportunity employer, and we encourage and intentionally seek diverse perspective and work experience.