VIP Account Manager - Porto Alegre
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We are looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a unique and tailored experience to our most valued customers. This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement. You will be their main point of contact, ensuring they feel valued and supported in every interaction.
This position is based in the Porto Alegre.
This position is based in the Porto Alegre.
We are looking for someone who :
- Is a native Brazilian speaker with English at a business proficiency level;
- Is passionate and knowledgeable about sports;
- Is eager to drive continuous improvement, flexible to challenge Issues/opportunities;
- Has a proven track record of cross-channel marketing campaigns;
- Have previous experience in account management or customer relations within iGaming, hospitality, or related field;
- Strong communication and interpersonal skills;
- Proactive and solution-driven mindset with a passion for providing exceptional service;
- Willingness to attend events and meet clients as needed.
What you'll be doing:
- Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.
- Personalized Communication: Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.
- Event Engagement: Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.
- Player Experience Optimization: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.
- Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.
- Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence.
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).