VIP Experience Manager
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Location: São Paulo / Rio de Janeiro
About the Role
We are looking for a highly organized and proactive VIP Experience Manager to lead our events, hospitality, and gifting strategy. This role is focused on the "back-office" operations of the VIP Team, making sure everything is planned and executed perfectly.
The VIP Experiences Manager will manage the entire process for premium experiences, from choosing high-end gifts to organizing logistics for major events. While Account Managers usually stay with the clients, you will be the person behind the scenes, ensuring everything works correctly and stays within the budget. You will also manage customer data securely and attend events when necessary to guarantee that the operation follows the plan.
Key Responsibilities
- Event Planning & Strategy: Define and manage the annual calendar for top-tier events, ensuring experiences are tailored to different VIP profiles.
- End-to-End Operations & Logistics: Lead the planning and execution of all hospitality requirements, including catering, transfers, flights, and accommodation, ensuring high-quality standards and "Plan B" contingency options.
- Budget Management: Track and manage the budget for VIP events and gifts, ensuring all activities are cost-effective and stay within the allocated financial plan.
- Vendor Coordination: Partner with the Procurement team to identify, negotiate, and onboard vendors, focusing on the best cost-benefit and exclusive tailored packages.
- Inventory & Data Management: Manage the entire ticket and gift inventory with zero waste. Handle sensitive customer data (shipping addresses, travel documents) with total confidentiality and in compliance with LGPD.
- Centralized Coordination: Act as the operational hub for the VIP team, centralizing all data from Account Managers for ticket issuance and gift distribution.
- Gift Curation: Manage the creative and operational process for high-end seasonal gifts, ensuring brand alignment.
- On-Site Hosting: Act as the Superbet host in VIP hospitality areas, managing on-the-ground operations to ensure a premium customer experience.
- ROI & Feedback: Partner with the Research team to run post-event surveys and gift feedback analysis to improve customer satisfaction and business results continuously.
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).