Workday Analyst (Configuration Focus)

In this exciting time of scaling our product and innovating the company, we are searching for a highly motivated and versatile Workday Administrator to join our HR Technology team. This pivotal role will be the primary technical expert for our Absence Management, Workday Help (Ticketing/Case Management), and Learning modules, ensuring these critical systems run smoothly, are configured optimally, and deliver an exceptional employee experience. If you thrive on solving problems, improving processes, and empowering employees through intuitive HR technology, we want to hear from you!

What you'll be doing:

• Absence Management:
• Configure, maintain, and troubleshoot Workday Absence Plans, Accrual Definitions, Entitlement Calculations, and associated Business Processes (e.g., Take Time Off, Request Leave of Absence).
• Translate global and local leave policies into accurate Workday configurations, ensuring compliance and data integrity.
• Support the integration of Absence data with Payroll and Time Tracking.
• Workday Help & Case Management:
• Administer and enhance Workday Help, including the Knowledge Base (article management), Service Catalog, and Case Management configurations.
• Design and optimize intake forms, routing rules, and queues to streamline employee inquiries and improve resolution times.
• Train and support HR Help Desk agents on Workday Help functionality.
• Learning Management:
• Configure and maintain Learning content, courses, curricula, and certifications within Workday Learning.
• Manage learning assignments, enrollments, reporting, and integration with other talent modules.
• Support the creation and deployment of learning paths for employee development.
• System Support & Enhancement:
• Provide functional support for user inquiries and issues related to these modules.
• Participate in the planning, testing, and deployment of Workday bi-annual releases, assessing impact on owned modules.
• Develop and maintain custom reports (RaaS) and calculated fields specific to Absence, Help, and Learning.
• Maintain comprehensive documentation for configurations, processes, and integrations.

We're looking for someone with:

• 3+ years of hands-on experience as a Workday Administrator or Functional Lead.
• Proven expertise in Workday Absence Management, including complex accrual calculations and business process configuration.
• Strong experience with Workday Help, including Knowledge Base, Service Catalog, and Case Management setup and administration.
• Solid understanding and experience with Workday Learning configuration and content management.
• Proficiency in Workday Business Process configuration, security, and reporting (RaaS, Calculated Fields).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to translate business requirements into effective Workday solutions.
• Strong communication and collaboration skills, with a focus on employee experience.
• Fluency in spoken and written English is required to support global documentation and communication with cross-functional teams.
• Base in Belgrade, Serbia as this is a hybrid position.

Bonus points for:

• Workday Pro certification in Absence, Learning, or HCM.
• Experience with other Workday modules (e.g., Time Tracking, Core HCM) and their interdependencies.
• Experience working in a global organization.