VIP Lead
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
In this role at Super Technologies, you’ll be at the heart of our most valued customer relationships, delivering a premium and highly personalized experience to our VIP clients. You’ll combine exceptional communication skills with a proactive, detail-driven approach to anticipate client needs and exceed expectations at every touchpoint. Working closely across internal teams, you’ll ensure seamless service, swift issue resolution, and long-term client loyalty. This is a dynamic, fast-paced position where your ability to prioritize, analyze client behavior, and build meaningful connections will truly shine.
What you'll be doing:
- Develop and execute a data-driven, relationship-focused VIP strategy to maximise customer value, retention, and long-term loyalty.
- Ensure that high-value customers receive a premium, personalised and compliant experience across all touchpoints.
- Work closely with CRM, Commercial, Product and Marketing teams to align offers, campaigns and experiences for VIP players.
- Deploy VIP incentives and rewards profitably through structured planning, monitoring and optimization.
- Develop tailored account plans for key VIP customers based on player profile, preferences and value.
- Ensure full compliance with responsible gaming, AML and local regulations for all VIP activities.
- Represent the VIP function internally, ensuring transparency, alignment and data-backed decision-making.
- Organizing and coordinating client-facing events, meetings, and other engagement initiatives.
What we are looking for:
- Minimum 2–3 years of experience working with key clients (B2B and/or B2C) and strong confidence in this area.
- Experience in planning and delivering meetings and events aimed directly at clients.
- Willingness to work flexible hours (including weekends) and undertake multi-day business trips, including international travel.
- A genuine passion for sport and an active lifestyle, with the ability to inspire others and use it to build client relationships.
- Exceptional composure and professionalism, with the ability to maintain class and courtesy even in face-to-face interactions with the most demanding clients.
- Native Polish speaker with a good command of English (at least basic/communicative level).
- Excellent written communication skills, strong negotiation abilities, and a talent for building lasting relationships with diverse partners.
- Open, empathetic, and enthusiastic attitude, combined with a proactive approach to tasks.
- Ability to work independently to achieve results while maintaining strong collaboration and alignment with the team.
Desired but not Essential:
- Minimum 1-2 years of experience in online gambling;
- Strong presentation and public speaking skills;
- Familiarity with CRM tools or customer success platforms
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).