Job Title: Commercial Operations & Partner Relations Manager
Location: Marietta, Ohio (Hybrid or remote flexibility may be considered)
Department: Commercial
Employment Type: Full-Time | Direct Hire
FLSA Status: Exempt
Compensation: $90,000 – $110,000 annually (based on experience)
Position Overview
We are seeking a Commercial Operations & Partner Relations Manager to lead quoting coordination activities while managing key external partner relationships. This role serves as a central hub for all quote-related activity, ensuring requests are handled efficiently, accurately, and with a high level of responsiveness.
The position requires strong organizational skills, a customer-focused mindset, and the ability to collaborate across multiple internal teams including engineering, estimating, manufacturing, sales, and project management.
Core Responsibilities
Quote Coordination & Execution
Oversee intake and processing of all incoming quote requests across the organization
Ensure timely acknowledgment and progression of all requests
Collaborate with estimating and engineering teams to validate scope, pricing, and lead times
Manage multiple active quotes simultaneously, including updates and revisions
Deliver completed quotes that meet accuracy standards and expected turnaround times
Strategic Partner Engagement
Serve as the primary commercial contact for assigned strategic partner organizations
Coordinate and participate in regular calls, meetings, and performance reviews
Maintain consistent communication and follow-up to support partner relationships
Ensure alignment between partner expectations and internal quoting processes
Customer & Partner Communication
Act as a key point of contact during the pre-award/quoting phase
Respond promptly to inquiries, changes, and follow-up requests
Set clear expectations related to scope, timelines, and next steps
Provide proactive updates to both internal stakeholders and external partners
Represent the company with professionalism and a strong service-oriented approach
Cross-Functional Commercial Coordination
Interface with sales, estimating, engineering, manufacturing, and project management teams during quoting activities
Prepare clear and complete handoffs to Project Management for awarded projects
Identify potential risks, scope gaps, or assumptions early in the process and escalate as needed
Support updates and changes to active quotes as project details evolve
Process Improvement & Efficiency
Promote consistency in quoting workflows, tools, and documentation
Identify recurring bottlenecks or quality issues affecting turnaround time
Recommend improvements to enhance efficiency as workload and complexity grow
Performance Metrics
Success in this role will be measured by:
Timeliness of quote delivery and overall turnaround time
Accuracy and reduction of rework
Responsiveness to customers and partners
Ability to manage multiple concurrent quotes
Quality and clarity of project handoffs
Feedback from customers and strategic partners
Qualifications
5+ years of experience in sales, quoting, or commercial operations within a technical or manufacturing environment
Excellent written and verbal communication skills
Strong attention to detail with the ability to manage competing priorities
Demonstrated sense of urgency and ownership of responsibilities
Experience working cross-functionally in a fast-paced setting
Willingness to learn technical products related to electrical systems and infrastructure
Highly organized with consistent follow-through on tasks and commitments
What We’re Looking For
A proactive communicator who thrives in a customer-facing role
Someone who can balance multiple priorities without sacrificing quality
A collaborative team player who can work across departments
Detail-oriented with strong problem-solving skills
Committed to continuous improvement and operational excellence
