Customer Service Specialist – Danish Market
Native Danish Speaker (m/f/d)
As a Customer Service Specialist for the Danish market, you are the primary point of
contact for our Danish-speaking customers and play a key role in delivering an
outstanding end-to-end service experience for premium outdoor living products.
This role requires native or near-native Danish language skills and is ideal for
candidates who enjoy taking ownership of complex and technical customer cases.
At PERGOLUX, we combine Scandinavian design, quality, and trust with an international,
high-performance culture built on responsibility, ambition, and teamwork.
What You’ll Do
Act as the main customer service contact for Danish-speaking customers via
phone, email, and chatHandle complex inquiries and escalations, including technical and
installation-related topicsManage cancellations, claims, returns, and refunds independently and accurately
Collaborate closely with logistics partners, warehouses, transport providers, and
internal teamsContribute actively to customer satisfaction and NPS improvement
What You’ll Bring
Native or near-native Danish (mandatory) and strong professional English skills
3–5 years of experience in customer service or a customer-facing B2C role
(e-commerce preferred)Confidence in explaining technical products and solutions to customers
A proactive, solution-oriented mindset and strong prioritization skills
High IT affinity; experience with Zendesk, Shopify, Aircall, or similar tools is a plus
Please note: Applications without Danish language proficiency cannot be
considered.
What We Offer
Competitive salary & performance-based bonus structure
Real ownership and responsibility with direct impact on customer experience
Fast-track career opportunities in a rapidly growing international company
International, Scandinavian-minded team culture with regular team events and
retreatsExclusive employee discounts on PERGOLUX products
Bike leasing program supporting sustainability and an active lifestyle
You’ll Fit Perfectly If You…
Enjoy solving complex customer cases rather than routine support
Value Scandinavian principles such as trust, quality, and clear communication
Take pride in delivering high-quality service with ownership and structure