Air-tek is a Canadian-based software company focused on modernizing the airline industry and dealing with its most essential and valuable issues.
Our diverse team is helping to automate the most critical operations processes within airlines to ensure that millions of passengers seamlessly arrive at their destination, even in the event of flight disruptions.
This role supports and maintains Air‑tek software across complex customer environments, managing deployments, provisioning cloud resources, and improving operations through automation, better processes, and enhanced monitoring. You independently diagnose issues, own components end‑to‑end, make key architectural decisions, and deliver reliable, high‑quality work across multiple tasks. The position requires navigating moderately complex technical challenges, refining runbooks and alerting, participating in on‑call rotations, collaborating with cross‑functional teams, and mentoring junior engineers while contributing to overall reliability and team effectiveness.
Key Responsibilities
Support the Air-Tek software and associated infrastructure within complex customer environmentsPrepare, initiate, and monitor deployments of the Air-Tek softwareProvision new customer cloud environments as requiredPerform other environment maintenance tasks based on internal plans or requests from other teamsStreamline operations work through continuous improvement initiatives (such as automation, process improvement, remote monitoring, documentation, and others)Diagnose environment or software problems by reviewing logs, configuration, and other details; and applying standard procedures, findings from internet research, and your own experience Work with a wide variety of technologiesTake the lead on certain technical and process improvementsManage, monitor, analyze, and document changes to client environments, following change management proceduresHelp establish and follow processes and checklists, ensuring consistent results for routine and common tasks and ultimately automating where appropriateHelp improve our monitoring, alerting, environment maintenance, and provisioning toolsCollaborate with other Air-Tek teams, including Incident Management, Product, and Engineering Participate in rotating on-call shiftsLearn and adapt quickly, advancing your skills and knowledge with support from your manager and the team
Skills and Experience
At least 3 – 5 years of previous experience working within an IT operations, cloud operations, DevOps, or managed services environmentHighly self-motivated and self-directed with a passion for technologySolid foundation working with Windows OS and/or LinuxExperience with AWS (especially EC2, S3, ECS, DataSync, and networking fundamentals with VPCs, subnets, security groups, etc.)Experience with monitoring and alerting toolsExperience with one or more of the following:----> Message broker / message queueing or similar systems, such as RabbitMQ, WebSphere MQ, Apache Kafka, ActiveMQ----> NoSQL databases, such as MongoDB, DynamoDB, Redis----> Relational databases, such as MySQL, Postgres----> Remote monitoring and log automation tools----> General IP networking fundamentals Familiarity with an Infrastructure as Code (IaC) approach to provisioning and managing IT infrastructure is an asset.Familiarity with CI/CD Pipelines and orchestration (ArgoCD)Experience of scripting (PowerShell, JavaScript, …) and automationFamiliarity with security best practices in cloud environments.Experience with airlines and related systems is considered an asset but not required. You will learn on the job.
The salary range for this role is $90,000 to $130,000 annually. In addition to salary, new hires may be eligible to receive stock options. The salary range shared is intended as a guide; the final salary offered may vary based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.
