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The Director, Growth Marketing role at Esrtreit is an on-site position located in New York, New York, United States.

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Director, Growth Marketing

EsrtreitNew York, New York, United States15h ago

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s portfolio is comprised of approximately 7.9 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

POSITION SUMMARY

The Director, Growth Marketing owns the Empire State Building and Empire State Realty Trust websites as primary revenue-driving channels and is accountable for their performance, conversion, and continuous optimization. This role leads website strategy, structured testing, and digital acquisition to drive measurable revenue growth through disciplined experimentation and performance marketing.

This position owns the end-to-end digital funnel, including website experience, paid media strategy, SEO/AEO, OTA performance, and conversion optimization. The Director heads external digital advertising agency, runs rigorous testing programs, and applies analytics and AI-driven tools to improve efficiency, scale demand, and maximize ROI across paid and organic channels.

RESPONSIBILITIES

WEBSITE OWNERSHIP, OPTIMIZATION & TESTING (PRIMARY FOCUS):

Own the performance, conversion, and ongoing optimization of the ESB and ESRT websites as core revenue channels

Lead website strategy, UX optimization, and funnel performance across ticket sales and leasing objectives

Own a structured experimentation roadmap, including A/B testing, multivariate testing, and bandit testing

Direct continuous website updates, enhancements, and optimization initiatives to improve engagement and conversion

Partner with vendors and internal teams to design, test, and launch new website features and components

Ensure analytics and tagging frameworks support accurate testing, attribution, and decision-making

PAID MEDIA STRATEGY & AGENCY LEADERSHIP:

Own paid media strategy and performance across search, social, display, and programmatic channels

Direct and manage external digital advertising agency, setting strategy, priorities, and performance expectations

Act as the internal owner of paid media decisions, including channel mix, budget allocation, testing plans, and scaling strategy

Apply disciplined, ROI-driven decision-making to continuously improve efficiency and performance

Ensure paid media efforts are tightly integrated with website optimization and testing initiatives

GROWTH STRATEGY, ACQUISITION & REVENUE IMPACT:

Develop and execute digital growth strategies aligned with company goals and annual KPIs

Drive YoY growth through paid acquisition, SEO/AEO, website optimization, and testing

Monitor and optimize KPIs across acquisition, conversion, and revenue performance

Track campaign costs and prioritize ROI across all digital marketing efforts

Use analytics, testing insights, and predictive signals to inform strategy and resource allocation

Manage digital marketing budgets and ensure efficient deployment of spend

OTA & THIRD-PARTY CHANNEL OPTIMIZATION:

Own performance and optimization of OTA and third-party marketplace pages

Test content, messaging, imagery, offers, and page structure to improve visibility and conversion

Partner with Revenue and Marketing teams to evaluate OTA performance and return

Embrace OTA platforms as strategic growth channels and continuously optimize

ANALYTICS, REPORTING & MEASUREMENT:

Own analytics strategy, tagging, and measurement frameworks across website, paid media, OTA, and testing initiatives

Advise on GA4, attribution models, and performance dashboards to track funnel performance and ROI

Report weekly, monthly, and quarterly results to senior leadership with clear insights and recommendations

Translate complex data into actionable decisions that drive growth

LEADERSHIP & CROSS-FUNCTIONAL COLLABORATION:

Supervise and mentor a digital analyst, senior digital product manager, and web coordinator, setting clear priorities and expectations

Partner with Creative, Content, PR, IT, Revenue, internal stakeholders, and external vendors to execute growth initiatives

Foster a culture of testing, accountability, and continuous improvement

INNOVATION, AI & GOVERNANCE:

Leverage AI-powered tools, including agentic coworkers, to improve website performance, paid media optimization, personalization, testing velocity, and organic performance

Identify and implement emerging technologies that improve efficiency and results

Ensure digital campaigns, analytics, and AI-driven tools comply with legal, regulatory, and data privacy requirements

WHAT SUCCESS LOOKS LIKE

Consistent year-over-year revenue growth from paid media, organic search, and onsite conversion improvements

Clear improvement in return on ad spend, customer acquisition cost, and conversion rate across key digital channels

Strong executive confidence in digital performance reporting, forecasts, and investment recommendations

Effective use of AI tools that measurably improve targeting, personalization, testing velocity, and media efficiency

A scalable, well-prioritized website roadmap that supports ticket sales, brand engagement, and long-term growth

A high-performing digital team with clear ownership, strong collaboration, and sustained professional development

Seamless alignment across paid, owned, and organic channels that maximizes reach, efficiency, and lifetime value

REQUIRED SKILLS / ABILITIES

Demonstrated ability to lead, mentor, and develop team members in a fast-paced, performance-driven environment

Strong analytical, financial, and problem-solving skills with the ability to translate data into actionable insights

Excellent communication and presentation skills, with experience reporting performance and recommendations to senior leadership

EDUCATION & EXPERIENCE

5–12+ years of experience owning digital growth, performance marketing, or digital acquisition with direct responsibility for website performance and paid media results

Hands-on experience using data, testing frameworks, and analytics to drive measurable improvements in acquisition efficiency and conversion

Proven experience leading website optimization, conversion rate optimization, and structured testing programs with measurable revenue impact

Demonstrated success owning paid media strategy and directing external digital advertising agencies

Experience leading multi-channel digital budgets and optimizing spend based on ROI

Bachelor’s degree preferred, but not required; equivalent practical experience strongly considered

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently

Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT

Dependable – you take a strong sense of ownership and accountability over your work

Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude

Curious – you consistently look for new ways to work smarter, not just harder

Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture

Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

Competitive base salary and bonus

Health/Dental/Vision insurance

Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance

Voluntary Enhanced LTD Program

Voluntary Hospital, Accident, and Cancer Programs

401(k) with 100% match up to 5%

Paid parental leave

Pre-tax transit accounts

Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

Generous paid time off

Flex remote work time

Flex Summer Fridays

Employee engagement programs

Volunteer time off

Continuing education

Complimentary Empire State Building Observatory access

Complimentary gym membership and other wellness benefits

Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.