Guest Experience Intern
About Us
Our hotel combines timeless elegance with the vibrant energy of the city and welcomes guests in an environment where hospitality and attention to detail are paramount. During your internship at the Front Office, you will be part of a professional and warm team that provides the first and last point of contact with our guests. You will contribute to a flawless guest journey and, together with your colleagues, ensure an unforgettable first impression and a pleasant stay.
What You Will Do
As a Guest Experience Trainee, you will support the Front Office and Guest Relations team in delivering five-star luxury service. You will play an active role in welcoming guests, dealing with VIPs and amenities, supporting complaint handling, and contributing to improved LQA (Leading Quality Assurance) and Forbes Travel Guide scores. In addition, you will support the butler and concierge teams where necessary and assist with sales activities in our own Concept Store. This internship is intended to offer you a broad and practical learning experience within the luxury hospitality industry.
Who you are
Operational experience in the front office with high-level guest contact | Motivated to gain experience and learn in the chosen department | Willing to work effectively in a dynamic environment | Attention to detail and precision in task execution | Positive and dynamic team player | Good communication skills to collaborate with the team and management | Ability to maintain a positive attitude | Striving to get the most out of your internship.
For this internship you must be enrolled in a study program for which the internship is a required component.
Nice to have
Passion for luxury hospitality | You know how to enjoy life, both at work and in your private life | Social skills | Experience in the hospitality industry.
What we offer you
Internship compensation of €750,- (gross, based on 38 hours per week) | 50% discount in F&B outlets of partner hotels | Varied fresh and healthy meals from the house | Guidance and coaching during your internship period | Development opportunities based on your ambition | Access to LinkedIn Learning | A dynamic and enjoyable working environment.
Let’s meet!
We look forward to meeting you! Upon receiving your application, we will carefully review it and get in touch with you personally. Following that, you will be invited for a face-to-face meeting. This is your opportunity to get to know your potential colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we will plan the next steps. This could include meetings with other colleagues, a behind-the-scenes tour, or an assessment. We will do what is necessary to decide on your next career step!