Housing Specialist

The Housing Specialist provides functions supporting the State of Connecticut Department of Mental Health and Addiction Services (DMHAS) Housing Assistance Fund (HAF)/Housing Stabilization Services (HSS). This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. This is a hybrid position.

DUTIES AND RESPONSIBILITIES:

§  Provide support to business support services;

§  Provide telephone coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Program Supervisor and Program Director and are determined by business needs;

§  Develop and maintain a full understanding of available benefits and eligibility criteria of the DMHAS Housing Assistance Fund/Housing Stabilization Services, as well as other relevant ABH housing programs and statewide resources;

§  Perform eligibility verification checks to determine that DMHAS criteria has been met;

§  Collect and review required documentation for review of DMHAS HAF/HSS service applications;

§  Assist supervisor and other staff as needed to generate, review, and analyze reports as needed;

§  Collaborate with supervisor and other staff as needed to ensure that projects meet the funder’s expectations;

§  Provide support to state-level committees or departments to update them on the goals and process of the projects;

§  Promote the equitable distribution of HAF services as appropriate across all regional networks;

§  Meet all contract performance standards;

§  Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;

§  Maintain confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;

§  Perform other tasks/responsibilities as required to support the business operations.

§  Availability between 8:30am and 5:00pm, Monday through Friday, is required. This position may require a flexible schedule subject to program volume and need.

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or general education degree (GED) required;
• 2+ years of experience in general customer service and data entry a must;
• Experience with community engagement and in facilitating effective partnerships across disciplines preferred;
• Preferred candidates will be able to demonstrate ability to work with groups of people, make presentations, write brief reports, and communicate effectively.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work independently and in collaboration with other staff members and state partners to meet contractual deadlines;
• Flexibility in order to respond quickly and positively to changing priorities and management opportunities;
• Strong attention to detail; ability to work on multiple tasks and meet all deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and Internet;
• Competencies in the following areas: Administrative, Project Management, Business Management, Accounting, and culture;
• Strong written and verbal communication skills required.

Benefits

This position comes with a sign on bonus of $1,000.00 after completing 90 days of employment and $2,000.00 after completing one year of employment.