Junior Customer Engagement Analyst
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Job Summary
Superbet is looking for a Junior Customer Engagement Analyst to support some of the most dynamic and visible customer communication channels in our Brazil operation. This is a great entry-level opportunity for someone who is excited to start a career in a fast-growing international company and gain hands-on experience in customer engagement, digital communication, and online reputation management.
In this role, you will help support channels within our operation that may include Reclame Aqui, social media interactions, Ombudsman, LGPD-related contacts, and Google Play reviews, among others. You will help respond to customers, organize information, identify patterns and insights, and support the team in maintaining a strong and professional customer experience across these touchpoints.
This is an excellent opportunity for someone at the beginning of their career who is proactive, curious, communicative, and motivated to learn. You will have the chance to build experience in a unique area of customer engagement and develop valuable skills within one of the most exciting industries in Brazil today.
Key Responsibilities
- Support customer communication across different channels such as Reclame Aqui, social media, Ombudsman, LGPD-related contacts, and Google Play reviews.
- Help draft and publish clear, professional, and customer-friendly responses across these channels.
- Monitor incoming cases and help ensure timely handling and proper follow-up.
- Collect and organize customer feedback, recurring issues, and relevant operational insights.
- Support internal tracking and reporting of key themes, complaints, trends, and opportunities for improvement.
- Work closely with other Customer Engagement team members to ensure consistency in communication and case handling.
- Escalate more sensitive, complex, or high-risk situations whenever needed.
- Contribute to maintaining a positive customer experience and protecting the company’s brand reputation across public-facing channels.
- Support the team with additional operational tasks related to customer engagement whenever needed, as the scope of the role may evolve over time based on business priorities.
What We’re Looking For
- Entry-level profile, ideally with some exposure to customer service, communication, digital platforms, or similar areas through internships, academic projects, or early work experience.
- Strong written communication skills in Portuguese.
- Intermediate English is a plus.
- Interest in customer communication, online reputation, and digital service environments.
- Strong attention to detail and a responsible approach when handling customer-facing communications.
- Proactive attitude, willingness to learn, and a collaborative mindset.
- Comfortable working in a fast-paced environment with different types of customer interactions.
- Basic familiarity with digital channels such as social media, review platforms, or complaint platforms is a plus.
- This position operates in shifts and may also include weekend work when needed.
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).