Logistics and Fleet Support Officer

The job holder will provide support to the client accounts officers managing immigrations and expatriate services

Duties and Tasks/Essential Functions:

· Research required information for visa and immigration facilities processing using available resources including the internet, the experience of team members and personnel of relevant agencies;

· Deliver service and support to Client account officers and in certain instances, directly to Clients

· Interact with clients and Account officers to provide and process information in response to inquiries, concerns, and requests about processes and services;

· Gather customer’s information and determine issues by evaluating and analyzing specifics

· Monitor vehicle movement and repairs.

· Follow standard processes and procedures.

· Identify and escalate priority issues according to Client specifications.

· Redirect problems to appropriate source.

· Accurately process and record all transactions in ledgers provided.

· Offer alternative solutions where appropriate with the objective of retaining clients’ business;

· Organize ideas and communicate oral messages appropriate to the team, clients and situations;

· Follow up and make scheduled call backs to clients where necessary.

· Any other job or responsibilities that may be assigned.

Qualifications

Must have a good first degree.

Must have basic understanding of logistics and fleet management.

Must not be younger than 25 years.

Must reside around Lekki / Ajah axis of Lagos state.

Skill and Knowledge Qualifications

· Proper phone etiquette;

· Ability to speak and write clearly and accurately;

· Demonstrate proficiency in typing and grammar;

· Knowledge of basic computer applications and equipment;

· Effective listening skills;

· Willingness to co-operate with others and work to the greater good;

· Multi-tasking capabilities;

· Ability to drive will be an added advantage

Additional Information

Only suitable candidates will be contacted.