Member Support Specialist
We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.
The Member Support Specialist will:
- Casual role, which requires early mornings, evenings and weekend work
- Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
- Responsible for studio tidiness and returning equipment to standards set by studio management
- Participate in networking/community events as needed and studio promotions to generate new business
- Stay up to date with, and implement FS8 brand and athletics standards at all times
- Working front desk + establishing relationships with current and future members
- Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
- Attention to detail during shift for member experience
- Stocking laundry, studio supplies, and rolling towels in preparation for classes
- Willingness to evolve with new developments in the fitness industry
- Professional attire + presence in studio
- Representing the elements of the brand
- Minimum of 20 hours/ week, + 40 calls/ shift
- Any other duties as assigned
Requirements
- Valid CPR and First Aid Certificate
- Excellent customer service skills
- Professional and effective communication skills
- In-depth understanding of the benefits of Pilates, Tone and Yoga.
- Passion for learning and attending continued education training
- Punctual and Reliable