Membership Coordinator

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. 

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.  

Reporting to the Manager, Membership Growth, the Membership Coordinator plays a critical role by providing the highest level of customer service for our members and supporting member communications and engagement strategies. The primary focus of this role is managing membership correspondence (phone and email), in addition to supporting the Manager, Membership Growth with a wide variety of membership marketing and communications efforts, including email, mail, and digital campaigns. The successful candidate will be customer service wiz and motivated self-starter, who has a strong attention to detail.   

·       Manage membership inquiries and provide excellent customer service to current, lapsed and prospective members by responding to daily phone calls, voicemails, and emails—addressing questions about member levels, benefits, and events.

·       Enter membership gifts and event RSVPs in Tessitura (CRM) as needed

·       Support the Manager, Membership Growth with development and implementation of membership growth strategies in collaboration with the Marketing team to grow audience, reputation, and revenue

·       Support the execution of membership marketing strategies, including acquisitions, upgrades, re-engagement, renewals, and retention communications, on-site recruitment/promotion, invitations, brochures, digital ads, and online incentives.

·       Manage the annual membership communications calendar

·       Assist in the creation of marketing content and materials to promote membership programs

·       Coordinate with Marketing, Digital, Retail, Restaurants, and Visitor Services to align the end-to-end membership journey, optimizing the journey for members and strengthen all pathways to membership

·       Help organize and facilitate membership events and activities to enhance community engagement

·       Serve as point person for Visitor Services team, ensuring onsite membership customer service and experience meets and exceeds set standards of excellence.

·       Engage in team brainstorms and implementation of new initiatives

·       Assist with all membership events, in coordination with Membership and Special Events teams.

·       Assist with special projects or other departmental responsibilities and tasks as assigned.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. 

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. 

Delivering Results & Meeting Customer Expectations:  Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves goals

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. 

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. 

·       Bachelors in relevant field and/or a minimum of 2-3 years of experience in membership, customer service, marketing, or a related field; preferably at a museum or cultural institution

·       Public-facing customer service experience required

·       Excellent interpersonal and communication skills; both written and verbal

·       Ability to work evenings and weekends for membership events as needed

·       E-commerce and customer journey experience preferred 

·       Ability to work collaboratively in a team environment and manage multiple tasks simultaneously

·       Passion for narrative art and commitment to the museum's mission and values

·       Ability to create systems and processes

·       Comfort with data and analytical

·       Comfortable working in a startup environment is a plus

·       Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)

·       Expertise with donor databases; strong preference for experience with Tessitura

·       Experience working with email software such as Prospect 2 and Wordfly is preferred

·       Experience using project management tools (Airtable, Asana, etc.) is preferred

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. 

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. 

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

Our internal and external practices are shaped by the following beliefs and behaviors. 

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. 

Inspired:We believe that art can move you to feel, think, reflect, and act. 

Collaborative:We believe that nimble thinking and working together yield exponential results. 

Amplify the social impact of storytelling and illustration. 

Connect to a broad and diverse public. 

Create a healthy and durable institution. 

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

***************************************************************************************************************

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

Amplify the social impact of storytelling and illustration. 

Connect to a broad and diverse public.

Create a healthy and durable institution.