Operations Associate

Ready to make an impact? At Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

About the Role

As an Operations Associate, you will be part of an innovative cross-functional team working to transform the delivery of patient care services in a fast-paced, entrepreneurial environment. This is a dynamic role involves direct provider interactions to expand and maintain the HMO’s network of physicians, hospitals, and clinics. You will develop and manage healthcare provider relationships, create and execute growth and retention strategies, and provide direct input into product feature improvements.

Responsibilities

• Expand Provider Network

  • Accredit facilities and physicians based on member needs

  • Grow the network strategically in line with account distribution

  • Lead negotiations for competitive rates with healthcare providers

• Maintain Provider Relationships and Increase Retention

  • Establish and manage relationships with healthcare providers (hospitals, clinics, physicians, etc.)

  • Ensure accurate and timely updates to provider information and services

  • Manage day-to-day relationships and address provider concerns

  • Maintain a good retention rate for providers continuing to accept Hive Health-HPPI members

• Support Company Objectives

  • Assist in product development, business development, and customer success in line with the provider network

• Administrative Duties

  • Create, process, and organize healthcare provider contracts

  • Create and distribute communication materials for providers

  • Plan and coordinate provider-related events and initiatives

  • Other tasks and responsibilities as assigned by the Medical Operations team, including but not limited to verifications, accreditation, coordination with providers, etc.

Qualifications

• Strong negotiation and relationship-building skills

• Organized, with high attention to detail

• Creative, strategic, and proactive in problem solving

• At least 2 years of relevant experience in business development, sales, account management, partnerships, or related fields (medical background is a plus)

• Curious, results-driven, ownership mentality with growth mindset

• Excellent verbal and written communications

• Collaborative team player with the ability to adapt quickly in a fast-paced environment

• Passion for innovation in healthcare

Recruitment Process

1. Interview with HR (30 minutes) 

2. Take home assessment (2 days to accomplish)

3. Panel interview with MedOps team (45 minutes)

4. Final interview with co-founders (45 minutes)

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.