Operations Manager

We are seeking a seasoned, high-caliber Head of Operations to lead and synchronize our core support departments. This is a critical executive-level role responsible for driving the performance of HR, Finance, Property Management, Executive Support, and Continuous Improvement.

The ideal candidate is a visionary operations leader who can break down silos, optimize cross-departmental workflows, and ensure that the "engine room" of the company runs with precision and scalability.

Key Responsibilities & Oversight

As the Head of Operations, you will provide strategic direction and daily management for:

• Finance & HR: Ensuring financial integrity, payroll accuracy, talent acquisition & retention, and cultural alignment with UK standards.
• Property Management: Overseeing the property management team and driving the P&L strategies for the department.
• Continuous Improvement (BA Team): Driving the "Process First" mindset. You will lead the team of Business Analysts to audit, document, and re-engineer workflows across the entire organization.
• Executive Support: Managing the PA to the CEO to ensure seamless administrative alignment and priority management.

Location and Work Environment

• Office Based: Rajagiriya, Colombo.
• Hours: UK Standard working hours (SL 1:30 PM to 10:30 PM).
• Flexibility: Required for high-level coordination with international teams and the CEO.

Requirements

Educational & Professional Requirements

• Master’s or Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• 10+ years of professional experience, with at least 5-8 years in a senior leadership role overseeing multiple departments.
• Proven track record in driving organizational efficiency and managing diverse teams (Finance, HR, and Tech/Ops).
• Fluency in Spoken and Written English is mandatory for reporting to the CEO and UK-based stakeholders.

Technical & Leadership Skills

• Operational Excellence: Deep understanding of process mapping and documentation (Lean, Six Sigma, or Agile methodologies are a plus).
• Financial Acumen: Ability to oversee budgeting, P&L reporting, and resource allocation.
• Strategic Leadership: Ability to mentor department heads and make high-stakes decisions under pressure.
• Tech-Savvy: Proficiency in ERPs, Project Management tools (Asana/ClickUp), and the Microsoft Office 365 ecosystem.

Soft Skills

• The "Driver" Personality: A proactive leader who doesn't wait for instructions but identifies gaps and fills them.
• Change Management: Ability to lead teams through transitions and process overhauls.
• High Emotional Intelligence: Skilled at managing diverse personalities from PA's to Senior Accountants.

Benefits

• Competitive Salary: Commensurate with experience. Paid in GBP with a UK contract.
• Opportunities for high-level professional development and organizational influence.
• Supportive work environment with a focus on work-life balance and employee well-being.