People Operations Associate

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a little more:

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)

• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more

• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission

• Truly global team - 250+ people, 50+ nationalities, 50+ languages

• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

The Role

We’re hiring a People Operations Associate to help us build and scale our people processes in Morocco. This role is ideal for someone early in their HR career who is energetic, detail-oriented, and excited by the challenge of building things from scratch in a high-growth environment.

Responsibilities

• Support core people operations across the employee lifecycle, focusing on onboarding, benefits, and offboarding

• Help manage payroll processes, ensuring accuracy and timeliness

• Act as a first point of contact for employee queries related to HR policies, payroll, and people processes

• Ensure compliance with local labour laws and internal policies

• Build, document, and improve people processes as the company grows
  

Requirements

• 2–3 years of experience in HR or People Operations within a fast-paced environment

• Fluency in English, French, and Darija (spoken and written)

• Experience supporting or managing payroll processes

• High energy, ownership mindset, and a strong desire to build and improve processes from the ground up

• Strong attention to detail with a practical, problem-solving approach

Nice to have

• Fluency in other languages

• Office management experience

• Some level of exposure to Moroccan employment law

Taptap Values 

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.