Office Manager, London
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
Truly global team - 250+ people, 50+ nationalities, 50+ languages
Guided by our values - ownership, impact, humility, and heart - in deed, not just word
The Role
We’re looking for a highly capable Office Manager to run the day-to-day operations of our London office. This is a hands-on role for someone who thrives in fast-paced environments, enjoys making things run smoothly, and isn’t afraid to roll up their sleeves. You’ll be the backbone of the office, ensuring our teams can focus on doing their best work.
Responsibilities
Own the day-to-day management of the London office, ensuring it is efficient, well-organised, and welcoming with a culture that makes employees feel energised and cared for
Manage relationships with vendors and service providers, negotiating contracts and costs to get the best outcomes for the business and deliver an amazing employee experience
Plan and execute internal events, team offsites, and company gatherings (from logistics to on-the-day coordination)
Provide ad hoc EA support to our executive team
Oversee office supplies, facilities, and health & safety requirements
Act as the first point of contact for office-related issues and continuously improve how the office operates
Requirements
Proven experience in office management within a fast-paced environment
Strong negotiation skills and confidence dealing with vendors and external partners
Experience or clear capability in planning and delivering events, both for staff and for executives and external partners
Highly organised, proactive, and comfortable juggling multiple priorities
Practical mindset with a bias for action and problem-solving
Nice to have
Fluency in languages other than English
Onboarding & People Operations experience
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.