People Operations Lead

Role Summary:
We are seeking a dedicated People Operations Specialist to support leadership with HR analytics, process optimization, and training across multicultural teams. The ideal candidate is detail-oriented, skilled in stakeholder management, and experienced in global HR processes. They will bring strong problem-solving and analytical skills to improve operations and ensure exceptional service delivery.

Key Responsibilities:

• Collaborate with leadership to develop and maintain HR reporting and KPIs.

• Facilitate training sessions, including Design Thinking workshops, for diverse teams.

• Manage confidential employee records and maintain CRM databases.

• Detect and implement process improvements, with a focus on cost-saving measures.

• Lead global projects related to automation, reporting, and compliance.

• Support recruitment efforts by leveraging psychological insights during interviews.

• Conduct regular audits to ensure data consistency and compliance.

Qualifications:

• Bachelor's degree in Psychology or a related field.

• Proven experience in HR coordination, multicultural training, and process optimization.

• Strong analytical skills with proficiency in Microsoft Office (Excel, VBA).

• Experience facilitating workshops, such as Design Thinking.

• Excellent communication and interpersonal skills.

• Fluent in English (C1 level) and assertive communication skills.

Preferred Skills:

• Familiarity with tools like case management systems and CRMs.

• Demonstrated ability to develop cost-saving initiatives and optimize workflows.

• Experience working in a global or remote environment.