Program Management Associate
At Klue, We’re Building the Future of Competitive Intelligence
What is the Win-Loss Team?
At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.
Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing -in-depth research, and excellent customer service every step of the way.
Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!
What’s In It for You?
As a Program Management Associate, you’ll play a central role in driving value for our clients while promoting long-term retention and loyalty. You will partner closely with clients to align on their goals, provide in-depth research, and deliver a white-glove customer experience at every step.
You’ll identify and execute the best interview recruitment strategies to keep programs on track, educate clients on win-loss and churn analysis best practices, and ensure their research programs are set up for success.
By tracking program health, implementing strategies to optimize outcomes, and supporting client adoption, you’ll make a direct impact on both client satisfaction and the overall success of the business, all while developing your skills in program management, customer relations, and strategic problem-solving.
What You’ll Do
Win-Loss Program Success: You will be a key part in driving the success of our Win-Loss programs.
Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines.
Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience.
Research Operations & Project Coordination: Coordinate with CSM’s to map, track, and manage project milestones, deliverables, and timelines. Keeping multiple programs organized, moving forward, and aligned with contractual commitments.
Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows.
Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation.
Operational Excellence & Continuous Improvement: Identify opportunities to improve workflows, documentation, and use of AI-driven tools to move faster, reduce friction, and scale research operations efficiently.
What Success Looks Like
We want you to love the role you are in and believe these skills and experiences will help you to be successful! You’ll know you’re successful when:
Programs run on time and without friction. Win-loss and churn programs are executed smoothly end-to-end, with milestones met, stakeholders aligned, and minimal oversight required.
Clients and teams trust you. Clients feel supported and informed, and internal teams rely on you as the go-to operator who keeps everything moving.
Interview and data targets are consistently hit. Interview goals are met, databases are clean and analysis-ready, and analysts can move quickly into insight generation.
Operations continuously improve. You proactively streamline workflows and use AI and tooling to increase efficiency, scalability, and quality over time.
What You Bring
Must Haves
Great organizational and project management skills and the ability to focus on top priority tasks.
Strong written, verbal, and listening communication skills.
Self-driven and persistent, with a strong sense of ownership and follow-through.
Strong attention to detail and pride in delivering high-quality work.
Adaptable and comfortable navigating ambiguity and unique client circumstances.
Creative thinker with strong problem-solving abilities.
High emotional intelligence and ability to build trust and collaborate effectively.
Nice-to-Haves
Experience managing multiple projects simultaneously with varying scopes and focus
Excellent public speaking and presentation skills
Background knowledge in win-loss research and the B2B tech/SaaS space
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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.
At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.
Why Klue Might Be the Perfect Fit For You
At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.
If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.
Unlock Your Potential. Take Risks. Take Action. Innovate
How We Work at Klue
We love the balance of connection and flexibility. We work Office-First, with ahybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together.
Our main hiring hubs are in:
🇨🇦 Vancouver (HQ)
🇨🇦 Toronto
🇬🇧 London
Our Commitment to You
High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.
Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.
Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.
Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.
About Klue
We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.
✨ Here’s what makes us tick:
Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.
A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.
Explore More
Ignition Acquisition (2025)
Goldpan.ai Acquisition (2025)
Win-Loss Acquisition (2023)
Series A (2020)
Series B (2021)
By submitting your application, you agree that Klue may collect your personal data for recruiting, global organization planning, and related purposes. We may use automated or AI-assisted tools to support our recruitment process. All hiring decisions are made by our hiring team