Senior Email Retention Manager
About BiOptimizers
BiOptimizers exist to help people go from baseline health to peak biological performance. We develop science-backed supplements and wellness tools that deliver measurable results. As a remote-first company, our globally distributed team focuses on clarity, autonomy, and operational excellence. Every role is designed to support the health and performance of both our customers and our organization.
Role Overview
As a Senior Email Retention Manager, you will support customer engagement and loyalty initiatives by developing and executing targeted email marketing strategies. This role is responsible for enhancing customer retention through personalized content and campaigns that align with BIOptimizers’ mission of biologically optimizing the health of humanity. You will collaborate cross-functionally with Marketing, BI, Design and Operation teams to maximize customer lifetime value and contribute to our direct-to-consumer hypergrowth. The ideal candidate brings subject matter expertise in email marketing and strong execution skills within a distributed, high-performance environment.
Required Qualifications
5+ years of experience in email marketing or customer retention within the e-commerce or consumer goods industry.
Bachelor’s degree in Marketing, Business, or a related field.
Strong proficiency in email marketing platforms (e.g., Klaviyo, Mailchimp) and customer relationship management (CRM) tools.
Demonstrated ability to drive results through effective email segmentation, A/B testing, and campaign optimization.
Strong proficiency in data analysis and performance metrics to inform decision-making.
Demonstrated ability to collaborate across teams and manage multiple projects simultaneously.
Preferred Qualifications
Experience with e-commerce platforms and omnichannel marketing strategies.
Relevant certifications in email marketing or digital marketing (e.g., Email Marketing Certification).
Familiarity with a consumer wellness brand operating in a hypergrowth environment.
Soft Skills
Excellent interpersonal and communication skills to facilitate effective collaboration across diverse teams.
Strong analytical and problem-solving abilities, with a proactive approach to challenges.
Adaptability and resilience in a fast-paced, high-growth environment, with a focus on continuous improvement and innovation.
Work Location
This is a fully remote position. BiOptimizers has a globally distributed team and supports flexible work arrangements across time zones.
Company Hours & Collaboration
With team members across many countries and time zone differences of up to 16 hours, we’ve established a standard collaboration window from 9:00 AM – 5:00 PM EST.
This is not a required work schedule, but a shared time frame for meetings and team syncs. At BiOptimizers, we support flexibility — team members are encouraged to work the hours that best suit them, as long as they:
Attend required meetings
Communicate effectively across time zones
Deliver work by agreed-upon deadlines
Equal Opportunity Statement
BiOptimizers is committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by applicable law.