Sr. Manager/Director, Cost to Serve & Clubhouses
About us:
Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.
Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.
Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.
Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.
Note: We are hiring for this role at either a Senior Manager ($169K) or Director level ($190K). Salary offered will be based on a candidate’s previous experience in cost to serve and multi-unit financial modeling and demonstrated analytic and executive communication skills.
About the Role:
The Director of Financial Planning & Analysis (FP&A) is responsible for leading the company’s financial planning, forecasting, budgeting, and strategic analysis processes for the Customer Experience departments within the company, which includes Concierge, Learning & Development, Community and 5 Clubhouses across the country. This role partners closely with executive leadership to provide insights that drive informed decision-making, optimize financial performance, and support long-term business strategy. The Director of FP&A oversees financial modeling, performance reporting, and cross-functional financial planning initiatives. Reporting to the CFO, the Director of FP&A will create and maintain a member economic model that identifies and quantifies each driver of ‘cost to serve’ with the intention of managing a multiyear variable contribution margin expansion strategy while also expanding retention. In addition he or she will develop ClubHouse 4-Wall profitability reporting and initiatives to improve their profitability.
Key Responsibilities
Partner with Customer Experience business leaders to deliver quarterly business reviews to CLT+ ELT that explain drivers of performance, assess risks and opportunities to delivering
budget/forecast and deliver key actionable insights that shape strategy and support decision makingLead monthly business reviews with business partners, delivering KPI reporting and insights on performance, risks, and opportunities
Own end-to-end financial planning processes and tools (budgeting, forecasting, long-range
planning models, reports & processes) for business partnersBuild and maintain financial models to assess and report financial and experiential metrics and staffing capacity
Prepare incremental cost v benefit analyses, scenarios and sensitivity analyses to support
strategic decisionsSupport strategic projects, including new product offerings, experience and retention
improvement ideas, promotions, incentive compensation designPartner with Accounting to investigate and resolve variances vs. budget as part of month-end close
Work cross-functionally with all stakeholders to ensure alignment between operational plans and financial forecasts.
Partner across key stakeholders on incentive compensation design and implementation to drive alignment with strategic objectives and financial goals (design, launch, processing monthly & quarterly payments)
Design and manage effective dashboards, reports, and KPI scorecards
Build processes, systems, and workflows to proactively deliver actionable insights to improve financial outcomes
Act as a strategic and financial partner to Customer Experience leadership, providing financial guidance to shape roadmap prioritization and resource allocation
Lead initiatives to support Customer Experience and Financial strategies with financial insights and operational improvements
Partner with accounting and technology teams to design systems and processes to support the build out of a scalable financial platform to support Chief’s growth
What You’ve Done and Enjoy Doing:
Experience in Strategic Finance, FP&A, Acquisition Diligence or Consulting; SaaS or subscription business, membership and real estate dependent business experience preferred
Proven ability to build financial models, conduct ROI analyses, and synthesize complex data into clear insights
Strong analytical skills; comfortable using databases and analytical tools to make data-based decisions
Excellent communicator with ability to influence cross-functional stakeholders
Sound judgement on when to escalate an issue
Ability to influence without direct control; Exceptional collaboration and relationship-building skills.
Results-driven self-starter with high attention to detail and a bias toward action
Knowledge of business intelligence tools
Strong understanding of financial systems and ERP platforms
Experience with Google apps (Sheets, Slides) and Microsoft apps (Excel, PowerPoint) and the ability to transfer between the two seamlessly
Why You'll Want to Work Here:
Competitive salary and equity
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages, 401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
The base salaries for this role are:
Senior Manager $169,000
Director $190,000