(USA) Central/East Coast Regional Manager

Role & Responsibilities:

Overall Leadership:

• Lead and support DM’s to set and achieve financial, operating, strategic, and other goals for their stations.
• Provide hands-on guidance and support to the stations in the areas of sales and operations.
• Drive performance of annual business plans and budgets in line with the company’s overall long-term objectives and strategies.
• Support station management in motivating, developing, and retaining high quality personnel.
• Assure Sales Force Management and Operational Excellence initiatives are met.
• Maintain and Develop “Key” Customer and Vendor Relationships.

Responsibilities:

• Business Development:
• Develop and acquire large logistics accounts.
• Achieve profitable growth development targets for the Region.
• Lead the DM’s to achieve Sales Force management and coverage milestones.
• Lead and maintain key customer and partner relationships.
• Lead and be responsible for Operational Excellence within the Region.
• Manage contract logistics opportunity pipeline and responsible for the management and coordination of RFQ responses for contract logistics business.
• Actively participate in cross-selling activities to further develop account potential through airfreight, sea freight, road freight, value added products and contract logistics.

• Operational Efficiency:
• Implementation of customer onboarding process and execution of customer onboarding activities for major accounts.
• Support select major accounts in customer solution and service development.

• Standardization:
• Develop SOP’s for key accounts in associating with customer services, operations management, and other relevant parties, with detailed process, service levels, and KPI’s.

Qualifications:

• MBA preferred with required bachelor’s degree in related business domain.
• Minimum of 15 years of industry-related experience inclusive of leading an operations team.
• Demonstrated business thinker approach with a strong data decisions mindset.
• Strategic thought leader that can see the big picture, identify the operational levers to level up, establish vision, and create a roadmap to drive execution.
• Experience designing and successfully implementing operational processes that produce efficiency and growth.
• Skilled in designing and driving KPI’s to provide actionable insights.
• Ability to create, manage, drive and achieve multiple strategic initiatives simultaneously while running daily operations.
• The ability to inspire, lead, and motivate.
• Direct general management and P & L experience.
• Strong analytical skills and the ability to action items successfully.
• Demonstrated intellectual curiosity, responsibility, determination and flexibility.
• Confident communicator to present to customers, staff, and management team.