Marketing Operations Specialist, Mexico
Change.org is searching for a Marketing Operations Specialist in Mexico to enable the MarComms team (which spans 40 people across 13 markets) to operate efficiently and confidently by leading tooling support, strengthening core operational systems, supporting the transition to automated tracking and reporting, and providing high-quality project management across cross-functional initiatives. You will report to our Chief of Staff to the CMO.
We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!
From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for Racial Justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help!
Key Outcomes:
Tooling Ecosystem is Structured and Reliable: MarComms has a well-managed and clearly documented tooling ecosystem (tooling supports media relations, traditional & social media monitoring, social posting & management, project management with Asana), with strong onboarding materials, structured guidance, and a clear feedback loop to ensure tools remain effective and aligned with team needs.
Automated Reporting is Successfully Implemented and Adopted: The transition to automated tracking and reporting is effectively supported through strong coordination, documentation, workflow mapping, and project management. MarComms teams are confident in navigating and using dashboards.
Core Operational Systems Are Strengthened: Foundational MarComms systems are organized and dependable, including onboarding materials, playbook updates and version control, centralized calendar management, and documentation hygiene.
Cross-Functional Projects Move Forward Effectively: Cross-functional projects are in progress with clear timelines, stakeholder involvement etc.
The most important core competencies for the role are:
Tooling & Systems Management: Ability to manage and improve a portfolio of operational tools (media monitoring, social tools, project management systems), ensure strong configuration and documentation and create clarity around how tools support team workflows and reporting.
Project Management Excellence: Highly organized and detail-oriented project manager who can coordinate timelines, stakeholders, documentation and follow-through across cross-functional initiatives.
Operational Rigor: Strong at building and maintaining structured systems and documentation – with consistency, ownership and attention to detail.
Cross-Functional Coordination: Comfortable working across teams and functions, facilitating alignment and ensuring stakeholders have the information and clarity needed to move work forward.
Problem-Solving: Able to proactively identify friction in tools and processes and propose solutions/improvements.
AI Aptitude: Candidates should be comfortable using AI tools in day-to-day workflows and applying them to improve operational efficiency.
Target experience:
3-5 years of experience in operations, program management, marketing operations or a similar role
Experience using Meltwater Explore, Engage, and Klear required
Demonstrated experience managing operational tools (e.g., onboarding teams to tools, maintaining systems, creating documentation, improving workflows)
Experience supporting reporting workflows, dashboards or operational system transitions preferred
Proven experience managing cross-functional projects with multiple stakeholders
Experience maintaining documentation systems (e.g., Confluence or similar knowledge bases)
Experience working within marketing, communications or growth-oriented teams preferred
Interested? Great! Here's what you should know:
This is a full time, remote role based anywhere in Mexico.
Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The salary of a Marketing Operations Specialist in Mexico is MX$76,208/month gross via a local third-party entity.
Benefits and perks also vary based on location.
Our evaluation process is as follows:
Recruiter screen
Hiring manager interview
Takehome Task
Team interview
Executive interview
Reference checks
We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply—we’d love to meet you. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!
We actively encourage applicants from diverse backgrounds and perspectives to apply. At Change.org, we are dedicated to fostering a diverse and inclusive workplace. We invest in programs to support our diverse workforce, offer inclusive onboarding experiences and affinity groups, celebrate the heritage of our staff, provide training on working across differences, and maintain fair and transparent salary scales. All qualified applicants will receive consideration for employment without regard to race, color, national origin, disability, veteran status, sexual orientation, gender, or culture.
We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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While we are a global company, we ask that you please submit your resumes/application questions in English.
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