Sr. Manager - Customer Engagement
The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. This role will be focused on growing CloudMoyo’s services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services for CloudMoyo Services engagement, Product implementations including CloudMoyo’s products and ICERTIS Contract Lifecycle Management platform. Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise. Has the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our client’s enterprise modernization journey. The candidate will be responsible for driving new sales in the US.
Candidates will have the following responsibilities:
- Driving revenue growth in our Services
- Upsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities.
- Understand and effectively communicate the company's value proposition & differentiated services and solutions.
- Be responsible for sales accountability and sales relationships with customers.
- Develop sales strategy & plans to achieve their targets.
- Generate and maintain accurate account and opportunity plans.
- Ability to identify and solve client issues strategically.
- With customers, be able to navigate their complex organizations, hone-in on key decision makers and be able to interact with both senior & mid-management levels.
- Should be able to work with matrixed & different time-zone organizations (pre-sales, marketing, and delivery), to come up with sales proposals, sales campaigns, sales tools/assets.
- Nurture client relationships and build long-term trust & value.
- Track delivery on projects, highlight and mitigate risks in overall delivery and engagements.
Qualifications
- Minimum 7+ years selling/closing deals in top consulting/IT services firms
- Must have experience in growing existing services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services
- Must understand the business problems the above-mentioned software solves for CPO, CLO, CIO and CFO and the associated business processes end to end.
- Must be able to articulate how integration and data can help to optimize business processes impacted by the above-mentioned software and the key KPIs/outcomes for the persona mentioned above.
- Minimum bachelor’s degree
- Should have a strong background of meeting/exceeding sales quotas.
- Experience working within a large, matrixed company environment.
- Experience with client stakeholder relationship building and relationship management.
- Proven ability to operate within a team-oriented environment.
- Demonstrated leadership, teamwork, and collaboration in a professional setting.
- High energy level, decisiveness, and ability to work well in demanding client environments.
- Excellent communication (written and oral) and interpersonal skills.
- Strong leadership, problem solving, and decision-making abilities.
- Following proficiencies: Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity, Sales Planning, Independence & Motivation
Additional Information
Pay Scale :
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At CloudMoyo, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Annual Compensation:
Base - $120 - $140K
Variable – $30 – $40K
OTE – $150 - $180K
Benefits and perks:
- Comprehensive healthcare benefits including medical, dental, and vision plans.
- Flexible saving accounts and health savings accounts.
- 401(k) to help you save for retirement.
- Short and long-term disability and life insurance benefits to prepare for the unexpected.
- An employee assistance program.
- Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service.
- The company observes 12 fixed paid holidays annually.
- In addition, employees are entitled to a paid PTO week during the 4th of July to be used in accordance with the company’s policy.
- Sick leave will be provided in line with company policy and applicable state and county regulations.
- Domestic violence leave will be provided in line with company policy and applicable state and county regulations.
- Days for Humanity - 5 paid volunteer days annually.
- Career development opportunities.
- A fast-paced and welcoming culture that will value your ideas and contribution from day one.
- Flexible work hours that promote a healthy work/life balance.
CloudMoyo is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary.
CloudMoyo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CloudMoyo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has a presence.
All your information will be kept confidential according to EEO guidelines.